NEJaybird's profile

Contributor

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2 Messages

Monday, March 13th, 2017 8:47 PM

Turning DVR on/off via web site

I'm a U-verse TV and Internet customer currently subscribing to the U200 TV package. If I downgrade to U-basic, I have the option to turn the existing DVR off via the website (to save on the $15 equipment fee).

 

Does this simply disable the DVR's recording functionality, effectively turning it into a plain wired receiver, or does this require a physical exchange for another device?

 

My most  important question is this: If the DVR receiver stays in place (but is prevented from making further recordings), can existing recordings still be played back or will they be lost/inaccessible?

ACE - Expert

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27.6K Messages

7 years ago

The DVR and STBs are two different pieces of equipment.  If you downgrade to U-Basic you will need to turn in the DVR.  If the DVR remains in your home, you will have to pay the monthly lease fee. 

Contributor

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2 Messages

7 years ago

Hi,

the answer is incorrect and also missed my question completely. I've had U-basic before and of course I was still able to keep the DVR while I did. I know there's an extra fee to keep it.

 

My question was about the upgrade/downgrade process on the website: when U-basic is selected, a switch labeled "DVR on/off" appears. I wanted to know what the switch does, exactly, as this is not explained at all. (Remotely disable DVR functionality, or create an order for a tech to come out and physically replace the DVR with a plain set-top box?)

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