Skip to main content
AT&T Community Forums
ATTU-verseCare

Community Support

 • 

6.7K Messages

Fri, Feb 3, 2017 5:52 PM

Closed

Troubleshoot Your Service - There Is An App For That!

 

Product_Troubleshooting_All.pngTroubleshoot Your Service Woes  

Your One Stop Shop For Your Troubleshooting Needs

Having trouble with your mobile device? Is your TV service acting up? Is your internet too slow or not working? Is that remote giving you trouble? Is the new Mobile Hot Spot not working? We Can Help With That.

 

Your time is valuable and having the support when you need it is key. With our online troubleshooting tools, you can troubleshoot on your terms without calling in. Check out options below.

  

Troubleshoot with the myATT

There is an app for that! Text myATT to 8758 to receive a link to download it. The app allows you to troubleshoot in the palm of your hand, quickly and easily. You can even setup a technician appointment.

 

Troubleshooting Using Your Computer

Need extra screen space? You can use your web browser on your PC or laptop, just click here!

 

Troubleshooting Using Your Remote

You can use your TV! Press the Menu button on the remote. Select Help then Troubleshoot and Resolve. U-verse Only

 

Check out the video below to learn more about the troubleshoot & resolve too.

 

ChrisZ, AT&T Community Specialist 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

1 Attachment

Responses

Accepted Solution

Official Solution

Community Support

 • 

6.7K Messages

4 years ago

Having trouble with your service? Check out our troubleshooting tools above!

 

-ATTU-verseCare

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

 • 

2 Messages

3 years ago

Why did I have to put every channels on HD just to fit my TV side?

Contributor

 • 

2 Messages

3 years ago

Why do I have to put all of the channels in HD to fit the size of my TV?

Contributor

 • 

1 Message

3 years ago

Phone connection is out for at least the last 5 days. Live in the mountains and have to drive down at least 20 miles to get connected! Hear tower will be down and won’t be up until the 19th? Close to 2 weeks down? ATT has a monopoly here in the foothills! I pay over a $200 a month!, Spend your profits and get this fixed! Unacceptable! Been a member of att since 92 but stuck in a 2 year contract. 

Contributor

 • 

2 Messages

3 years ago

We have a TRADITIONAL "LANDLINE"--NOT Digital, NOT Uverse, etc.! Problem is SEARCHING AT&T sites for THIS Home Phone LANDLINE Service that does NOT take me to Uverse & /or Digital (often, even Wireless)!

 

Any suggestions on HOW to get support (features, user manuals, etc.) for the above? 

 

Thanks! 

Contributor

 • 

1 Message

a year ago

Every time I go to open the Directv app on my Ipad, it which to a "Update the Directv App" dialog box to update in "App Store" (Requires Update).  I get a, "Unable to Download App (Directv App for IPad could not be downloaded at this time.)"  when I run the update.  I have done this everyday for the last 10-days.  HELP!!!

P.S., It won't let me revert back to the prior version before the upgr

Contributor

 • 

2 Messages

a year ago

my      att,net computer needs updating,   What do   I do<

New Member

 • 

1 Message

17 days ago

The decentralized system for which you serve your customers has truly made my commitment to pay my bill and close accounts after a move extremely difficult. On Saturday, I spent an hour talking to 7 different agents/areas of expertise who consistently called my account number "odd"; they would reference me to another group who would either transfer me further OR disconnect for which I would have to call back. All because I wanted to pay a bill that turned out (thanks to the agent and 30 minutes this morning), that it was a landline bill, not a "prepaid" as multiple agents on Saturday had determined. 

On returning equipment, I have spent hours on the phone with agents who provided disinformation based on not recognizing the consumer's frontline experience: example, I have gone to 3 different locations to drop off return equipment after being told multiple times by agents to "easily take them to the nearest UPS, UPSS or FedEx location". However, my FedEx is not a "participating location", and I would be required to drive an hour and a half away. I called for a return label and literally spent an hour and five minutes on the phone with an agent who attempted to provide a label but was having "difficulty producing it; he had to get his supervisor to send, and now I need to wait 3 hours before I can expect it in my inbox." This alongside COVID restrictions, having a young family, and trying to care for two elderly, ill parents is EXTREMELY dissatisfying, and while your people were so kind, I needed to share my frontline experience in hope that you will optimize your customer care process.

ACE - Professor

 • 

3.8K Messages

15 days ago

This is a customer-to-customer forum. Only a small handful of employees post here. Their accounts are marked as employees.

In addition, please do not respond to old threads. It's ok to start a new one when the last reply was over a couple of months.

The only thing I can suggest doing is calling the main 800-288-2020 number during regular business hours. I've seemingly had better luck during the week than I have had during "off-hours" like Saturday night or Sunday AM.

(edited)

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Get started...

Ask a new question