For the latest on our response to Coronavirus (COVID-19), click here.
Stuttering and Freezing
I have had U-verse for several years now. About 2 months ago we started experiencing stuttering and occasional freezing of the picture. It is random, but seems to occur in the evenings. It happens during live TV and recorded shows. Also happens on all TVs. I called U-Verse support last week and they sent a tech out. He replaced the gateway, the modem and the DVR. However, the problem persisted. So I called again early this week and another tech came out. He said our signal looked good and didn't know what the cause could be. He check all the connections and found the Ethernet cable from the gateway to the DVR was not pushed in all the way. He pushed it in and he and I both thought that was the problem, so he left. However, the problem still persists. We were watching a show last night and it froze, went to a black screen, no sound, then after a couple of seconds started playing again. There were some stutters as well.
My DVR sits right next to the gateway and is connected via an Ethernet cable. Two STBs are connected by coax. One STB is connected wirelessly.
Gateway Model: 5268AC
DVR Model: VIP2250
Below are my Broadband Stats: