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1 Message

Wed, Feb 13, 2019 12:11 AM

Return U-verse tv and internet equipment after disconnect

I submitted a disconnect order for my U-verse tv and internet but was not told what to do with all the equipment.  I called back in and was told to simply take the equipment to a UPS store and give them my account number and they’d know what to do with it.  I cannot believe that to be true.  Anyone know what I’m really supposed to do with the tv boxes and router? 


Accepted Solution

Official Solution


ACE - Expert


14.6K Messages

a year ago

".....bring your unboxed equipment and 9-digit account number to a FedEx Office or The UPS Store."


Return Your Equipment

When you're in your 60s & people ask you to do something, you just say "No".  No reason.  No excuse.  No explanation.  I can't wait for my 70s.  I don't think I'll even answer.   -  Jerry Seinfeld

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