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Contributor

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1 Message

Fri, Aug 23, 2019 1:56 AM

Restart receiver message

I have the message Uverse is not available at this time.  Please try again later and then the restart receiver blue box. I have restarted numerous times and unplugged and restarted Wi-Fi gateway.  Same message on 2 TVs.

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ATTHelp

Administrator

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108.6K Messages

6 months ago

Hello @Christi508,

Let's get your issue addressed! We have a forums post with steps you should take in regards to how to fix this issue.
Please follow the steps in the listed order:

  1. Unplug the gateway, DVR, WAP, all wireless receivers.
  2. After at least 15 secs. plug the gateway back in an let if fully reboot.
  3. Plug the DVR back in.  Hopefully it should boot up ok.
  4. If the DVR is now working plug the WAP back in.
  5. Finally plug the wireless receivers back in.

Please let us know if you're still experiencing issues after trying all the steps.

 

Mihai AT&T Community Specialist

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.