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Sat, Oct 24, 2020 10:35 PM

Replace Remote

Remote power button doesn't work


Brand User

Community Support


154.7K Messages

7 m ago

Hi, @Hinosr_13, we're happy to help!


Sometimes rebooting the receiver may restore functionality to your remote control.

  • Press the Power button on the receiver to turn it off. 
  • Wait a few minutes, then press the Power button to restart the receiver.

If resetting your receiver doesn’t fix the issue, please visit our equipment and accessory store to order a replacement remote control. If you have any other questions or concerns, let us know!


Aminah, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

ACE - Professor


4.7K Messages

7 m ago

You can also call 800-288-2020. I've never had to pay for replacement equipment.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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