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Girevik

Scholar

 • 

82 Messages

Fri, Jul 22, 2011 5:57 PM

Closed

Recording Space

We had a DVR go bad on us and got a new one today.  I went to look at "Recording Space" on it (I never did this on my old box), and it said it had 16 hours of HD and like 44 hours of SD left.  That can't possibly be right, can it?  U-verse advertises they have like 2 or 4 times the space as DirectTV, and my DirectTV DVR got like 50 hours of HD.  Is this number just wildly off because it's empty, is there something wrong with this box, or is that REALLY all the recording time we get?

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Official Solution

texasguy37

Expert

 • 

14.5K Messages

9 years ago

Perform a "disaster recovery"  to recover all of the space on the DVR as follows:

 

1. Unplug the DVR

 

2. Hold down the OK and Down Arrow buttons

 

3. While still holding down the buttons, plug the DVR back in.

 

4. Release the buttons

 

The gears will appear on the screen and the software will be reloaded.  It will take several minutes to complete.

 

Please not that this process will delete any recordings that you have on the DVR.

Girevik

Scholar

 • 

82 Messages

9 years ago

I'm not clear why I want to do this. Granted I don't have much on there right now, but what is the point of all this?

Girevik

Scholar

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82 Messages

9 years ago

Ok, I figured it would be silly to wait for more stuff to record before doing this so went ahead and performed those steps.  It's still saying 16 hours of HD recording.

 

If there's a problem with THIS box, I'd like to call at get it swapped out AGAIN before I lose too many more shows.  I've been without a DVR since Sunday.

aviewer

Expert

 • 

10.1K Messages

9 years ago

Did it erase the shows that you added? If not try it again. Maybe you should try a few times til it works.
texasguy37

Expert

 • 

14.5K Messages

9 years ago


@Girevik wrote:

 

Ok, I figured it would be silly to wait for more stuff to record before doing this so went ahead and performed those steps.  It's still saying 16 hours of HD recording.

 

If there's a problem with THIS box, I'd like to call at get it swapped out AGAIN before I lose too many more shows.  I've been without a DVR since Sunday.


Did you see the gears appear?  If not, the disaster recovery process did not occur.  Try the steps again.

texasguy37

Expert

 • 

14.5K Messages

9 years ago


@Girevik wrote:

 

I'm not clear why I want to do this. Granted I don't have much on there right now, but what is the point of all this?


The point is to recover the full recording capacity of your DVR.  Sometimes what you see occurs.  The disaster recovery process will correct this.

Girevik

Scholar

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82 Messages

9 years ago

I didn't look for the gears, but it did delete the shows that were on there.

texasguy37

Expert

 • 

14.5K Messages

9 years ago

Please try the steps again, and look for the gears to appear.

Girevik

Scholar

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82 Messages

9 years ago

I've tried it twice and I'm not seeing what I would consider "gears".  I'm seeing three white dots in varying shades of white to grey.  How long should I hold the buttons in after I pug it back in?

texasguy37

Expert

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14.5K Messages

9 years ago

Continue to hold the buttons for 5 or 10 seconds before you release them after you plug the box back in.  You should first see the picture of a gear on the screen instead of the 3 white dots.

Girevik

Scholar

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82 Messages

9 years ago

Ok, I finally got it.  That seemed to do it.  Up to 80 hours of HD time.  Not twice what I had on DirectTv, but more anyway.  Thanks for the help!

Girevik

Scholar

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82 Messages

9 years ago

BTW - I spoke to a support guy who said he was in Texas last night.  Any chance it's the same one?

texasguy37

Expert

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14.5K Messages

9 years ago

Good deal!  

 

How much recording space did you have with DirecTV?

aviewer

Expert

 • 

10.1K Messages

9 years ago

I believe the OK and down arrow buttons are the ones on the DVR - not the ones on the remote. Or, do those work, too?

I wonder how one person can do all this at once.
texasguy37

Expert

 • 

14.5K Messages

9 years ago


@aviewer wrote:
I believe the OK and down arrow buttons are the ones on the DVR - not the ones on the remote. Or, do those work, too?

I wonder how one person can do all this at once.

The buttons are on the DVR not the remote.  

 

It can be done!  I have done it a few times myselft.  It works!

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