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Fri, Jan 18, 2019 4:05 PM
All of my recorded programs disappeared
a month ago
2 years ago
HI There @Richardmc
We understand that your recordings are missing from your DVR. We can help with that. Please use the following troubleshooting steps.
We do hope that these steps work for you.
Matthew, AT&T Community Specialist
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Same thing happened to our recordings. They have been disappearing for no reason and before we watched them. I believe AT&T knows the problem existed but aren't interested in supporting the Uverse customers anymore and they hope you will change services. They would like everyone to switch to Direct TV. When my Uverse is gone so will I be. Bye Bye ATT&T.
5 months ago
The same GD problem with my recordings. This is like then 4th time the DVR has, over a period of 24 hours, deleted every last recording all by itself. What a (Edited per community guidelines). You are right. ATT doesn't want to support the "wired services" and wants everyone to switch to the crappy "direct-static". It always seems to happen late in the evening or night time. I called to have a technician sent out. I made an appt. Shortly after, a lady, i guess, calls from pakistan and wants to fix the problem over the phone. I'm like, "lady, you can't replace my defective DVR/PVR over the phone. Her accent was so thick I couldn't even understand her. She kept calling back, over and over. ATT, buy a new (Edited per community guidelines)d DVR and replace these defective boxes with ones that work. Your about to lose even more customers because of your greed. There are enough services out there now that, if your DVR syystem doesn't save our programs, we have no reason to keep your cruddy service. Fix It B!
a year ago
This did not solve the problem of my recorded programs missing from DVR. I tried what you said but when you go to the DVR prompts, missing shows is not on there and none of the other options are the problem. I want my recorded shows back that disappeared. This is so bad.
I am having the same problem. My recording were showing on all 4 boxes yesterday (4/13/19) but when I got up this morning they are only on the main tv box.
The Error message is "The Recording list is unavailable" I have restarted the box at least 4 times.
ACE - Expert
Which box did you reboot? Was it the dvr? If not reboot the dvr (pull plug for 15 secs.). If that doesn't fix it reboot the gateway (pull plug for 15 secs. and let it fully reboot) and after that the dvr again.
I've never actually heard of anyone successfully recovering lost recordings. Sorry.
When you're in your 60s & people ask you to do something, you just say "No". No reason. No excuse. No explanation. I can't wait for my 70s. I don't think I'll even answer. - Jerry Seinfeld
Ours have been deleting randomly since January. Techs treat us like we don't know what we're doing. It's so bad that there are only 12 recordings on there now...under 15 hours, yet things disappear nightly. 3 new DVRs, new surge protector, new modem and router, tech even rewired blue ray player 2 days and what do you know, 2 more shows gone. What are we paying for? This is so unacceptable, not just in service but customer service as well.
Programs that I have recorded will not 'Play'. The que automatically reverts to 'Do I want to Delete?' There are many, many programs that are affected by this bombing out.... local programming as well as the History Channel, SCI Channel and others. Please. What is going on? This strange anomaly has been going on for 3 weeks now. For what we pay each month for service, this is unacceptable.
9 months ago
Had about 6 hours of programs disappear between 5 and 8:00 tonight. We’re about to move to YouTube TV. Uverse service is seriously terrible.
Same thing for me. Just noticed it tonight.
How can we improve?
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