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1 Message

Sat, Apr 18, 2020 1:37 PM

Recorded episodes won’t play

I have multiple programs recorded and one program with multiple episodes. I can play all the single recordings and even others with a couple episodes but the one with many multiple episodes won’t open at all.

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Brand User
ATTHelp

Community Support

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140.3K Messages

7 months ago

Let's help get you back to watching your recorded shows, @Lisafry.

 

 

Have you tried resetting your receiver? Do you have enough space left on your receiver for recording shows? Do you get any error message when you try to play the recorded show?

 

Let us know if this helps!

 

Elmi, AT&T Community Specialist.

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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1 Message

2 months ago

I have the same problem, However they will open on devices but not on the Roku or Att Streaming device.

 

JefferMC

ACE - Expert

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18K Messages

2 months ago

@jennpi , I submit that you do not have the same problem.  You cannot watch any recordings from the U-verse DVR on a Roku or AT&T TV Streaming device, not just a series with multiple episodes.  This is by design.

 

I don't think you even have a U-verse DVR at all.  I think you're saying you have AT&T TV and can watch recorded episodes from the cloud DVR on a mobile device, but not on a Roku or the Streaming box.  This would be a different problem.  I'd suggest you create your own topic in the proper forum (AT&T TV, not U-verse TV) and see if someone can help you with it.

 

 

 

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Brand User
ATTHelp

Community Support

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140.3K Messages

2 months ago

Hello @jennpi,

 

We can assist with this however we just need to ask a few clarifying questions.

  • What AT&T service do you currently have?
  • What devices is the service successfully opening on?
  • Are you seeing any error messages?

Thank you for chatting with us @jennpi we look forward to hearing from you.

 

@KaneB, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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3 Messages

a month ago

Mine records just fine but WILL NOT PLAY BACK ANYTHING AT ALL!!! PIECE OF JUNK !!!

ACE - Expert

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16.2K Messages

a month ago

@Doggidaddy   Have you rebooted your Uverse DVR?

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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