Positive Customer Service Experience
With all the negative posts that occur here, I am happy to be able to report another good experience. My DVR would not play recorded shows 2 nights ago, and I tried rebooting twice, with the result of a page load failure. I called TS and the rep was very thorough and helpful. His line tests indicated that my DVR was failing and he arranged a service call the next day to replace it at no charge. He also gave me (without being asked) a 1 year long monthly account credit for any inconvenience. The only glitch was that the appointment was scheduled for 4-8pm (I would normally ask for an 8am slot but I had to work) and the tech was delayed, so it had to be rescheduled for this morning 8-12. The tech called before arriving, came by 9 am and upgraded me to a VIP2250 from my old VIP1225 with no questions asked. He tested all the functions before he left, and I am up and running again. So for whatever it's worth, the service is typically good, and the problems reported are the exception rather than ther rule.