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Teacher

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15 Messages

Mon, May 25, 2015 2:49 AM

Picture size all messed up since last update.

Every since our last U-Verse update about a week ago our picture on all our flatscrens is cropped on the sides on all the regular channels and alot of times there are big thick black bars on top and bottom as well as the sides. Also the HD channels while the picture is normal full screen on them the volume is about 4x higher on all the HD channels. Our system was fine and picture sizing was fine before this update. As a side note I can get it to almost full screen but the picture quality suffers when I dfo as everything is streched and you can tell that nothing is right. I have a OTA antenna also hooked up and when I select that input or PS4 input or DVD input the picture is fine so I know it is some sort of update screwup that has caused the issue I just don't know how to get it corrected. all the inputs on both tvs are via hdmi. I tryed the composite hookups on our front room tv to see if that made a differance but it dfid not.

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Teacher

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15 Messages

5 years ago

Update,

both my STBs that were acting weird since the last firmware update broght up messages that they needed to restart to finish a network update, so I let them restart and all the aspect ratios issues I had been having are now gone. So I would assume I either got an incomplete update or it got corrupted somehow but all is fine now. Thanks for all the suggestions and replies.

aviewer

Expert

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10.1K Messages

5 years ago

The update must have messed up your aspect setting -

Menu- options- system options - TV screen res

Be sure to move the cursor to  accept the change before hitting OK.

 

THe sound has beedn posted by others & you will have to wait for a fix to be rolled out.

Teacher

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15 Messages

5 years ago

I have already done the aspect ratio reset to both STBs did not make any difference, also have done a hard reset  of the U-verse modem and both STBs, as well as both t.v.s. The STBs were set to 720p living room before the upgrade and the Family room was set to 1080i, both sets were showing full screens before the update now both screens exhibit the same heavy black bar behavior after the update, Like i said I can use the zoom feature on the U-Verse remote to almost get rid of the bars but people become streched and fat looking and words run off the screens. Also if I switch to my OTA antenna and view the local HD channels they are fine. Our sons PS4 picture is fine as well, I tryed our Blue ray player and it is fine as well. The STBs aspect ratio adjustments have some affect but not what they should. By the way I should point out that my living room t.v. is a toshiba 55 inch LED, and our Family romm t.v. is a Panasonic 42 inch.Plasma. Right now both our STBs are set to 1080i and are connected via, Living room t.v. - HDMI, Family room t.v. Composite cables with same issue on both sets.

aviewer

Expert

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10.1K Messages

5 years ago

Sounds like you need to call in for new STBs.

Teacher

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15 Messages

5 years ago

That was the same thing that I am thinking as well, we have had the same STBs for 3 years now. I will be calling U-verse tomorrow and discussing it with them.

mibrnsurg

Expert

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20.4K Messages

5 years ago


@Danjackson2015 wrote:

That was the same thing that I am thinking as well, we have had the same STBs for 3 years now. I will be calling U-verse tomorrow and discussing it with them.


TS is open 24/7/365, call them today.

 

Is the Guide showing properly on those STBs?  Generally on upgrade reboots, it reverts to the lowest channel in the Guide, SD channels, that might have barn doors. or other cropped views. 😉

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Teacher

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15 Messages

5 years ago

Yep guide is fine I even like the new background, Just the regular channels under 1000 are all messed up. since the last update.

Papolytic

Teacher

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34 Messages

5 years ago

I agree that the last update screwed up aspect ratio. I can get it close for one type of TV at a time (I mean for SD or HD as set by the DVR) but not for more than one setting, and the trick doesn't work on more than one TV type. 

 

Before that update, everything filled the screen without a problem, without ruining the aspect ratio. It's definitely firmware. Also: Yes: the first thing I did was reset to 1080 via the menu, which did work in some way (i.e. it did 'something') but did not solve any of the new aspect ratio problems. 

Teacher

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15 Messages

5 years ago

I just got to talk with my neighbor who is also on the U-verse and yep he has the exact same issue. Hopefully the IT crew has become aware of it and will release a patch to correct it.

mibrnsurg

Expert

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20.4K Messages

5 years ago


@Papolytic wrote:

I agree that the last update screwed up aspect ratio. I can get it close for one type of TV at a time (I mean for SD or HD as set by the DVR) but not for more than one setting, and the trick doesn't work on more than one TV type. 

 

Before that update, everything filled the screen without a problem, without ruining the aspect ratio. It's definitely firmware. Also: Yes: the first thing I did was reset to 1080 via the menu, which did work in some way (i.e. it did 'something') but did not solve any of the new aspect ratio problems. 


No, the SD channels below 1000 did not fill the whole screeen w/o you changing aspect ratio in the TV or Using Uverse Zoom feature.  They were all barn doored or the small 16x9 w/black all around them (current way to provide SD). Smiley Surprised

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Teacher

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15 Messages

5 years ago

Actually I DID NOT have to zoom or change my t.v.aspect ratio for any of my channels under 1000, I simply set my STBs to 1080i and both the standard channels and HD channels showed just fine until this last update, So yes there is definatly a firmware flaw in the new update somewhere.

mibrnsurg

Expert

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20.4K Messages

5 years ago


@Danjackson2015 wrote:

Actually I DID NOT have to zoom or change my t.v.aspect ratio for any of my channels under 1000, I simply set my STBs to 1080i and both the standard channels and HD channels showed just fine until this last update, So yes there is definatly a firmware flaw in the new update somewhere.


They do not show up like that anywhere else before or after the update for any of us.  You must have had a TV that can do un unusual things like your's did.  None of us can do what your TV could w/out using the Zoom feature or change the aspect ratio in the TV. Smiley Surprised

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

ACE - Expert

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13.5K Messages

5 years ago


@Danjackson2015 wrote:

Actually I DID NOT have to zoom or change my t.v.aspect ratio for any of my channels under 1000, I simply set my STBs to 1080i and both the standard channels and HD channels showed just fine until this last update, So yes there is definatly a firmware flaw in the new update somewhere.


I had no change in picture size on any of my 3 HD TVs (3 different brands, 3 different sizes) since the I got the firmware update. 

 

It's got to be something with YOUR TV.

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americangame

Professor

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1.3K Messages

5 years ago

Could you humor me and check what your zoom settings on your STB are? Press the Enter key (below 9 and next to 0) and select zoom.  You probably want it set to strech or normal, not one of the zooms.

Teacher

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15 Messages

5 years ago

If you go back and read my first post, I have already used the zoom and your right that is not correcting the issue, on my front room 55 inch toshiba when the STB is on normal and I am on anything below 1000 My picture is shrunk down to right at 32inches with thick black bars on top and bottom and sides, I can select stretch and it will streych out the side bars but it makes people look short and fat. the 42 inch panasonic plasma in our family room is exibiting this same behavior since the last update pic looks to be about only 32 inches on it as well. I forgot hat our son has his 32 inch flatscreen upstairs on the wireless STB and he has full screen on the regular channels, we moved that box down to our 66 inch toshiba and it now has a full pic on the channels below 1000. can't move the STB from the front room to his room because it isn't wireless. so he brought his 32 inch t.v. down and we connected it up and to the STB in the front room and yep same thing picture is shrunk Not sure why the wireless STB works fine and pic is fine and the hardwired STBs are haveing this problem since this update.

 

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