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New Install - Cisco DVR Freeze/Red X Issue
I had U-verse installed last week and have been having intermittent problems with my DVR box since. I have a second STB and internet service which work fine.
Last night, I turned on my TV and had a black screen - my Cisco IP(4320? - at work, can't remember exact model) had the link and HD lights on, but the power button was not illuminated. I tried holding down power to reset, but nothing happened. Eventually, I unplugged the unit and plugged it back in. After doing this, I got the gear screen followed by a red X with two dots below.
I called tech support, and after doing a number of power cycles we got the box back up and TV worked fine...for a few minutes. Several times last night the picture would freeze and I would be forced to repeatedly power cycle to get back up and running. I switched out to a new HDMI cable toward the end of the night after reading about HDMI issues. After doing this, I was able to watch for about an hour and thought the issue had been resolved.
Fast forward to this morning. I decided to test the box before leaving for work. I watched a DVR recording on my other STB, which suggested to me that everything was working. However, I went to the DVR box, turned on the TV, and same issue. Black screen, no power light, etc. I restarted the box and ended up with the red X and two dots again. I have since had to leave to come to work.
Has anyone ever experienced a similar issue? Any tips on what I can do to resolve this? I do like the service quite a bit so far, but that has been pretty frustrating.