Announcements

For the latest on our response to Coronavirus (COVID-19), click here.

New Member

 • 

1 Message

Mon, Feb 24, 2020 1:46 PM

Need step by step instructions for switching a wireless receiver to wired

I have 4 units at my house , 1 wired and 3 wireless. One of the wireless units keeps losing signal and I believe it is due being too far away. I have an Ethernet connection available for this unit. Need the steps to allow the unit to go from wireless to Ethernet Hardwired).

Responses

Brand User
ATTHelp

Administrator

 • 

113.1K Messages

a month ago

Hey, @lyslehr, let's see if we can get your wireless unit synced up properly!

 

Was the problem receiver acting up like this since it was installed or did it just start up recently? You say it's probably too far away, but is there anything in between that could be interfering, like brick fireplaces, metal walls, etc.? How far is the receiver from it's wireless access point?

 

We look forward to your response!

 

Ramses, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
SuperMario87

Employee

 • 

236 Messages

a month ago

Just plug the ethernet cable and the network port on the back of the receiver should take priority. If it will not happen, unplug the WAP from power - plug the etherenet cable on the receiver turn on the receiver and after you have the picture plug the WAP again

(edited)

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
AT&T TV – All Your Entertainment In One Spot.  Learn more…