Skip to main content
AT&T Community Forums
Announcements

Contributor

 • 

3 Messages

Tue, Aug 19, 2014 9:05 PM

my wireless receiver will not connect

We usually can just restart and that fixes this problem. This time it keeps telling us access point not found. We have followed the steps and still says same thing. Please help. I have an upset 2 year old. Lol

Responses

Darknessrise

Professor

 • 

2.4K Messages

6 years ago

What access point are you using(VEN401, VAP2500, or the VEN501)? Make sure that you wait about two minutes after powering it on. My VAP2500 takes at least 2 minutes to fully boot up. Do you know if it's in range? Are you sure all lights on your wireless access point are lit up?

 

Make sure your pressing the WPS button on the access point and not the gateway and that you're pressing the Ok button on your receiver.

 

Do you have two wireless receivers or just one? If you have two, is it just that one?

 

If you're doing everything correctly and are sure you have a good signal to that room it may be a problem with the access point.

 

Once pressing and holding both buttons down for a few seconds, you may have to wait up to around a minute for it to connect sometimes. You should see "Connection Success."

 

 

------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Note: If your issue has been resolved, please mark the post that resolved your issue as the solution. Click "Post Options" and select "Accept as Solution" to help others with the same issue find an answer.

Contributor

 • 

3 Messages

6 years ago

We have tried all of this but it still is not connecting. Thank you for trying to helphelp

Contributor

 • 

3 Messages

6 years ago

Thank you so much!

Get started...

Ask a new question