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1 Message

Fri, Aug 28, 2020 2:07 PM

My Uverse sporadically losses connections

My Uverse sporadically losses connections.  My setup box connects wireless to the DVR.  I have rebooted the entire network.  After I have rebooted the connect reconnects usually after 1 minute, this have only started on the last day. During the Uverse signal lost I do not lose connection to the internet via Wi-Fi, I am sure.  I called ATT tech support; no help other then to schedule a tech to come out in 4 days. Btw, during the signal lost I can view old recorded shows on my DVR.

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New Member

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1 Message

2 months ago

I am having a similar issue (zip code 90046). The TV screen will freeze and I get the "Lost Connection" screen. But, if I simply change channels the signal seems to come back for a few minutes. And I can still use internet, etc. This has been happening for the last couple of days. I suspect it's a bigger problem than our/your individual accounts.

Brand User
ATTHelp

Community Support

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137.3K Messages

2 months ago

Hello, @boston1952. Welcome to the Community.

 

It certainly can be frustrating when your TVs lose connection. Let’s see what we can do to help.

 

Thank you for providing your zip code. The good news is there are currently no reported outages affecting the service in your area.

 

With that in mind, it is most likely something within the house or equipment causing some trouble.  Here are a few troubleshooting steps we can try:

  1. Restart each receiver, starting with the DVR. Press and hold the power button for 10 seconds, the release and press it again to begin the restart.
  2. Restart your router by unplugging it for 10 seconds. Even though you do not have internet issues when TVs lose connection, this is still an important step. As a reminder, this can take 8-10 minutes to complete.

If you continue to have trouble, we recommend using our Troubleshoot and Resolve Tool for personalized steps. Even though waiting on a technician isn’t the most desirable outcome, it may be necessary and the tool can help set that up.

 

Let us know if you need anything else,

 

Meaghan, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

2 months ago

I have the exact same problem.  Do you know if using a WiFi repeater will help resolve the problem.  I have had AT&T replace all the hardware and my wireless DVR receiver STILL drops the connection regularily.

New Member

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2 Messages

a month ago

I bought a wifi extender from ATT and NONE of the wireless receivers will connect to it. I don't see a way to force them to connect to the extender. So I lose signal frequently which makes the whole system worthless.

JefferMC

ACE - Expert

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17.9K Messages

a month ago

You cannot connect a wireless receiver through a wireless extender.  You need to move the dedicated TV WAP closer to your receivers (and at least 3 feet away from the Gateway).

 

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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