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Missing Recordings (U-verse TV) – Things To Know From AT&T
A DVR allows you to watch your favorite show on your time. You may notice, from time to time, your recordings disappear. This article goes over the normal functions of the DVR and other causes of missing recordings.
Why are my recordings being deleted?
A normal feature of the DVR is to delete content to make room for new recordings. If the DVR is used often, you will see an increase of deleted recordings. Keep in mind, the DVR has a limit of how many recording it can store.
Note: Depending on your DVR, you can store up to 422 hours of standard definition (SD) or 155 hours of high-definition (HD) content.
Other causes of deleted/ missing recordings.
- Power Related - Surge protectors and power strips have been known to cause issues with recordings. If your DVR is plugged into a surge protector or power strip, plug it into a wall outlet. This may prevent your recordings from being deleted.
- Hardware Related – A bad hard-drive may prevent your favorite show(s) from being recorded properly or from being recorded in the first place. If you have attempted all troubleshooting listed in this article, please use our Troubleshoot & Resolve Tool/App to setup a replacement.
How To Check DVR Space
If you try to record a program when your DVR is almost full, you'll get a message that recording space is getting low. To see how much space is available:
- Press Menu on your remote control.
- Select Recordings.
- Select Recording Space. Your remaining DVR recording space will display on the screen.
Restarting your DVR may restore missing recordings. Just press and hold the power button on the DVR for 10 seconds. In some instances, you may need to restart the modem and other receivers. You will find additional support information here.
Need Additional Assist?
Use our Troubleshoot & Resolve Tool. You can troubleshoot from the comfort of your home, on your time.
ChrisZ, AT&T Community Specialist
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