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Tue, Oct 20, 2020 11:51 PM
When I power off all equipment with the uverse controller, cc is no longer available after power on. I have to reboot the DVR to get it back.
a month ago
more info: this happens when I hit "power" on the controller. That powers off the TV, DVR, and receiver. If I power off only the DVR using the DVR power button, when I power back on CC is functioning.
Huh... this is an odd situation, @gpcook!
Normally this is used with missing recordings but let's try to restore your DVR without losing your recordings first. There are two different processes there, let's try them both.
If that doesn't work, give us a few more details...
We look forward to helping resolve this issue!
Raychel, AT&T Community Specialist
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I guess I need to figure out how to keep the Receiver from powering off with the rest of the devices. This is very strange. I still don't understand. Thanks Raychel.
UPDATE: CC never works on power cycle when DVR is plugged into a battery backup slot on the UPS, even with everything else on the surge protect side. New UPS was installed a bit prior to Receiver.
Let's see if we can get your services back up and running, @gpcook.
As you stated before, your equipment is working properly when everything is plugged into a wall outlet. We recommend that you unplug all the equipment from any kind of surge protector or battery backup, because this will cause it not to get enough power. All of the AT&T equipment needs full power supply in order for it to work properly.
Let us know if you have any other questions or concerns.
Marc, AT&T Community Specialist
Works so far with DVR plugged into wall and the rest into the UPS. Guess I wasted $$$ on a UPS. Thanks for the help.
Thanks for the update, and we are happy that everything is back up and running.
If you have any other questions or concerns in the future, feel free to reach back out.
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