Skip to main content
AT&T Community Forums

Tutor

 • 

7 Messages

Mon, Feb 18, 2013 9:49 PM

Ingress profile of 3SD/1HD?

Five days after new installation of VIP1225, I couldn't get two HD shows to record at the same time. So I looked for an answer in this forum. I found references to  ingress profiles of 2SD/2HD and 1SD/3HD, but nowhere a reference to 3SD/1HD. I then looked at my ingress profile, and it's 3SD/1HD. Why am I the only one I can find with that profile?

Responses

Accepted Solution

Official Solution

aviewer

Expert

 • 

10.1K Messages

8 years ago

chefg2 - No one can record 4 HD. The fourth recording must be SD. The fourth HD in the house - if you have 0/4 wan profile - must be watched on a non-dvr STB. This is why you install the DVR on the least watched TV.

 

Will the DVR pull out slightly? The power cord can be disconnected from the DVR end. It is on one end or the other (left or right).

aviewer

Expert

 • 

10.1K Messages

8 years ago

chefg2 - The second half of the equation is the max rate. On your browser go to http://192.168.1.254/xslt?PAGE=C_1_0
Under DSL line the first line - User rate - what are the two numbers - Also, the next line - Max user rate - What is the number?

Tutor

 • 

7 Messages

8 years ago

aviewer

 

32096kbs  5048kbs

43183kbs

 

thanks, chefg2

aviewer

Expert

 • 

10.1K Messages

8 years ago

chefg2 -
My first two are the same as yours & the third is only slightly higher - 45324 kbs.

I have 0/4 WAN.

Call in to get it changed. If they cannot do it, try again - ask for tier 2. If not successful you can PM the attcustomercare - http://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773

Tutor

 • 

7 Messages

8 years ago

So I just learn to live with it, knowing that I'm "special"?

aviewer

Expert

 • 

10.1K Messages

8 years ago

chefg2 - I do not understand your response & it appears you did not understand mine.

I am saying you need to ask att to change it. You can have 4 HD. Start wiyh a call in. If that does not work call again & ask for Tier 2. If that does not work send a PM here.

Do not give up.

Tutor

 • 

7 Messages

8 years ago

Sorry, being new to this forum, I thought your response represented the official AT&T response, instead of being a private response.

aviewer

Expert

 • 

10.1K Messages

8 years ago

No problem, just want to make sure you get all the HD you are entitled to.
Post your progress.

Master

 • 

6.9K Messages

8 years ago


@chefg2 wrote:

Sorry, being new to this forum, I thought your response represented the official AT&T response, instead of being a private response.


Though there are a few AT&T employees that post in here, this is a users forum and the majority of us are just users like yourself.

” Auto racing, bull fighting, and mountain climbing are the only real sports … all others are games.”- Ernest Hemingway

Tutor

 • 

7 Messages

8 years ago

Talked to AT&T today, what I guess is called "Tier 1". The official explanation: "you are limited to 1HD/3SD because your residence is too far from the central office". Is that correct? Make any sense?

aviewer

Expert

 • 

10.1K Messages

8 years ago

chefg2 - If you have a 32/5 reading on the first two numbers you provided, which you do. That should qualify you for 4HD.

Send a PM to attcustomer care using this link to get the experts involved. They can either get it done or provide a more detailed explanation.
http://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773
antman_2

Guru

 • 

506 Messages

8 years ago

Mine is 1sd/3hd (ingress) and 0sd/3hd (egress). I would call att. Good luck.

Tutor

 • 

7 Messages

8 years ago

Got a reply from Ryan to my PM, which I assume is what you call "Tier 2". He said the problem was fixed, and if it really wasn't, then to try "powercycling your receiver boxes". I tried multiple recording with HD, and am now up to 1SD/3HD. Quite an improvement. But nevertheless, I would still like to get the final HD.

 

I assume "receiver box" refers to my DVR, as opposed to the "modem" which redirects signals to the internet, phone, and TV. I interpret "powercycling" as basically unplugging the DVR for a minute, then replugging it in. The problem is that the DVR plug is plugged into a power strip at the back end of the cabinet under the TV. My recent major back surgery prevents me from getting on the floor and reaching in to the back of the cabinet. Is there any way of "recycling" using only the buttons on the front of the DVR? There is a sticker next to the power button that says "To restart, press and hold the power button for 10 seconds". I tried that before posting here with the initial problem, to no avail. Any suggestions would be appreciated.

Tutor

 • 

7 Messages

8 years ago

OK, I'm now officially satisfied with 3HD recording, and I want to thank you for all your help. But my wife has one last question: why can't all inquiring questions. be answered by AT&T with "Tier 2" personnel, from the get-go? My only thought is that you would probably have to quadruple the size of the competent staff answering all the multitude of questions generated daily between the various uverse components (TV, internet, phone, wireless). I guess their internal analysis of this is that that cost far outweighs the estimated cost of lost customers who can't get the answers they need.

 

Thanks again.

aviewer

Expert

 • 

10.1K Messages

8 years ago

chefg2 Always remember - failures in business activities are managements fault.

at&t CSRs cannot provide answers because - They did not receive enough training - They do not have access to the critical information - They do not have incentives to provide solutions - They do not have a process to compile experience.

All management responsibilities.

 

I ws just looking at your last post again - I think the reboot would be for the RG (modem) that is wher the profile shows up. But, You seem to be on the right one & getting full service. It is just, the advertising that causees confusion. 

Get started...

Ask a new question