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3 Messages

Thu, Apr 8, 2021 7:00 PM

How do I transfer recorded films from one ATT uVerse DVR to replacement DVR?

I would like to transfer the films recorded to the new ATT uVerse DVR. How do I do that? 

Responses

skeeterintexas

ACE - Expert

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18.7K Messages

9 d ago

Sorry.  Not possible.

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

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Brand User
ATTHelp

Community Support

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152K Messages

9 d ago

Good question, @Bubba1Mia!

 

Unfortunately there is no way to transfer recordings to a new DVR.

 

If you have any other questions, feel free to reach out!

 

Thank you for being the best part of AT&T! 

 

Raiden, AT&T Community Specialist 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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3 Messages

6 d ago

Wow. I feel like raising (Edited per community guidelines) about this. Probably because I was told something different when agreeing to replace the DVR.

Someone needs to train the telephone tech support that the transfer is not possible. What a mess and what an inconvenience. (I recorded films in which I am one of the actors!). It’s time for me to “cut the cord,” and find another way to record video that I can keep. Wow!

(edited)

ACE - Expert

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18.7K Messages

6 d ago

The option of moving recordings from one DVR to another has NEVER been an option with Uverse.

People tend to mistakenly think that recordings on a DVR are PERMANENT when the truth is that DVRs exist to give us the option of watching something at a later date...not for all eternity.

My daughter is a very successful attorney, comedian, podcaster and actor and has been featured on different local and national programs and commercials.  While I enjoy recording those programs, I know that they're there until I have to replace the DVR.

Even if you find a movie that you were in On Demand, you cannot be assured that it will live on in infamy.  Your only option to ensure that you have a lifetime, tangible record is to buy the DVD.

(edited)

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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3 Messages

5 d ago

Well, skeeter, that clears up ONE issue (with your clear cut opinion). Sounds like excuses.....

I guess if one pays for a service (recording a film), it’s yours (see Apple and others for buying films). I think the fee one pays for “renting” the DVR, and the monthly fee for TV service ENTITLES one to keep a recorded film or TV episode FOREVER. Prove me wrong. 

What about being told by an AT&T team member that it WAS POSSIBLE to transfer from the old DVR to the replacement? 

“Never been an option?” I don’t get that.

ACE - Expert

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18.7K Messages

5 d ago

Well I've had Uverse TV for 14 years (2007) so I feel that I probably have more hands-on experience than many.  I was there in the beginning when we got 2 SD streams and 1 HD stream and all receivers were hard wired.  

Unfortunately, CSRs have been known to offer incorrect information.

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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