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New Member

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6 Messages

Fri, Jun 26, 2020 5:24 PM

How can I connect wireless U-verse TV receivers to an extended wi-fi network

Due to weak wi-fi signals at my wireless U-verse TV receivers, I installed a wi-fi extender. Its network name is slightly different from the "regular" wi-fi network name. How can I connect my wireless U-verse TV receivers to the extended network? 

Responses

Brand User
ATTHelp

Community Support

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127K Messages

a month ago

We're here to help @SOAddison2, with getting your wireless receiver connected to access point.

 

Learn how to install your wireless receiver and Wireless Access point. Please let us know if that helps.

 

Charles, AT&T Community Specialist

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New Member

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6 Messages

Thanks for helping. I tried restarting the receivers by pressing and holding the Power button for 10 seconds. One receiver did switch to the new network. The other receiver re-connected to the original network. This receiver is midway between the two transmitters so there may not be a big signal strength difference between the two networks. I'll try this again the next time the associated TV has problems.

Brand User
ATTHelp

Community Support

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127K Messages

a month ago

Hi @SOAddison2, we are delighted to help.

 

Thank you for the update on your issue with connecting your TV receivers to your WiFi extender's network.

 

One thing to keep in mind that you can try, on the TV receiver that is not connecting to the WiFi extender, is to forget network in settings and look for available networks to connect. Then connect to the network that has the strongest signal.

 

Let us know if it works for you.

 


Lafayette, AT&T Community Specialist

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New Member

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6 Messages

I do not see any way to get the receiver to forget the network. Under system options I can view network information but I do not have any controls there. I tried the power button trick again but it just reconnected to the original network. Maybe that will be ok since I have moved several items to the extended network.  Thanks for trying to help.

Brand User
ATTHelp

Community Support

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127K Messages

Hey @SOAddison2,

Have you tried resetting the router itself?

Charles, AT&T Community Specialist

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New Member

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6 Messages

I'm holding off on the router reset. So far, everything is working fine in its current configuration. I think one of my WiFi issues is interference from my neighbors (e.g. using an old microwave). My extender has both 2.4 and 5 band networks; I think 5 is less prone to interference. However, the upload strength to my WiFi extender is only 35-40% so I'm only using the 2.4 for now (65-70% upload signal strength). 

Brand User
ATTHelp

Community Support

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127K Messages

@SOAddison2, thank you for the update.

 

If everything is working correctly, let's keep what's working.

 

Please let up know if you have any other concerns or questions.

 

 

Lafayette, AT&T Community Specialist

 

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JefferMC

ACE - Expert

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17.5K Messages

a month ago

Let me get this straight, you have U-verse TV, and have U-verse Wireless TV Receivers connecting via 2.4 GHz Wi-Fi through a Wi-Fi Extender back to your Gateway or WAP?


Could you share the brand/model number of your Wireless TV Receivers?

 

(edited)

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New Member

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6 Messages

The wireless TV receives are black, Cisco boxes. I don't see a model # but ISB7005 is on the front under the Power button.

Brand User
ATTHelp

Community Support

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127K Messages

@SOAddison2,

 

Check out the Troubleshoot & Resolve tool and run a diagnostic test on your wireless receivers. You can do so from you smartphone or computer. Let us know if this helps you, we hope to hear back from you soon.


Ariel, AT&T Community Specialist

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JefferMC

ACE - Expert

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17.5K Messages

ISB7005 works.  Wow.  Just wow.  Contradicts nearly everything I know about U-verse Wireless Receivers.  Happy it's working for you at any level.

 

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New Member

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6 Messages

Reply to "ATTHelp": I tried the Troubleshoot & Resolve tool but it didn't find any issues. Like I mentioned earlier, all is well now. The tool did not appear to give me a way to change, or even see, which networks my set top boxes are connected to.

Brand User
ATTHelp

Community Support

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127K Messages

@SOAddison2.

 

Thanks to @JefferMC for the help.

 

Glad it's still working. There's no need to try anymore troubleshooting since it's already working, so feel free to let us know if it acts up again in the future.

 

Thanks for choosing AT&T!

 

Ramses, AT&T Community Specialist

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