Tutor
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8 Messages
HD Limitations?
Ok, I'm curious - I can't seem to get a straight answer from anyone, or at least the answers seem to change from where I read, how old the posting is on the website, who I talk to, etc.
According to U-Verse Realtime, profile downstream is 32M and Upstream is 5M. What are the actual limitations with HD & SD streams (including recording, etc.) We currently have 3 HD TVs, and 1 SD TV.
Accepted Solution
Official Solution
texasguy37
Expert
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14.5K Messages
13 years ago
You can see you profile from your TV as follows:
Menu --> Options --> System Options --> System information --> System resources
What are your WAN Profile and Ingress Profile? The WAN Profile represents streams into your residential gateway (RG), and the Ingress Profile represents streams into the DVR.
On the 32/5 profile, your WAN Profile should be 0 SD/4 HD. You can watch 4 live HD channels at the same time. If 2 or more TV's are tuned to the same channel, that counts as the use of 1 stream.
Your Ingress Profile should be 1 SD/3 HD. You can record up to 3 HD channels at the same time. When this occurs, a 4th live HD channel can be watched on a TV connected to a non-DVR STB.
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skeeterintexas
ACE - Expert
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27.7K Messages
13 years ago
The number of TVs you have is irrelevant.
See what your profile is by going to Menu>Options>System Options>System Information>System Resources. Look at your WAN profile and post the info.
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skeeterintexas
ACE - Expert
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27.7K Messages
13 years ago
Dude...great minds....great minds!
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texasguy37
Expert
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14.5K Messages
13 years ago
Most be something in the air in the DFW area! 😉
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Diamond_Jim
Scholar
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194 Messages
13 years ago
Blow some of it over to North Richland Hills. I can hear my brain cells screaming as they die.
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War and pizza, we deliver!
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texasguy37
Expert
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14.5K Messages
13 years ago
Consider it done!
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jwjames83
Tutor
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8 Messages
13 years ago
Per the System Resources:
WAN Profile: 1 SD / 3 HD; Max Bandwidth: 26960400
Ingress Profile: 1 SD / 3 HD
So obviously U-Verse Realtime is incorrect?
Installer said we *could* get the 32/5 since we're so close. Should we call in CS to request an "upgrade" or "fix" ?
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texasguy37
Expert
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14.5K Messages
13 years ago
If you are on the 32/5 profile and your WAN Profile is not 0 SD/4 HD, call Technicial Support and request that you be upgraded to the 4 HD profile.
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jwjames83
Tutor
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8 Messages
13 years ago
Great, thanks for the suggestion!
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JefferMC
ACE - Expert
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35K Messages
13 years ago
My understanding is that U-verse realtime cannot determine the WAN or Ingress profiles directly. They are "guessed at*" if not configured by you from looking at the settings yourself. I think they're there at all so that you can see on the viewing tab how many of your available streams you're consuming.
Honestly, I think this causes more confusion than it's worth because this tool usually provides accurate information that it determines empirically and this info deviates from this standard. It's kind of like getting some information from U-talk and some from a Level 1 Customer Service Rep at the same time and not being able to tell which is which.
(* the most common value known to the developer is hard coded into the program.)
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