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Contributor

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1 Message

Sun, Jan 27, 2019 6:01 PM

Error message: U-verse is not available at this time.

I keep getting this error message on one of my TVs.  The wireless receiver connects correctly and then displays this message.  I have tried rebooting everything from the Gateway, the wired receiver and the WAP.

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ATTHelp

Administrator

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113.8K Messages

a year ago

Hi @dav60,

We recommend performing a Factory Reset on the gateway to refresh your home network altogether. Keep in mind that a Factory Reset will wipe out any custom settings/configurations you may have set in your gateway.

To perform the Factory Reset, simply locate the small red button on the back of the gateway, press and hold it down for 15 seconds. Once the service comes back up, try pairing the devices once more to see if that restores the service. Thank you again for your patience and cooperation! Smiley Happy

If you encounter any issues with your service or equipment, I recommend checking out our  Troubleshoot & Resolve solutions to help diagnose the issue.
Lafayette, AT&T Community Specialist

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