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Wed, Jun 12, 2019 12:01 AM

DVR restart

My recordings are gone and the dvr is not working. I restarted it a few times and  it didn’t work. Then I unplugged  the DVR from the back of the box, waited 10 seconds, and plugged it back in. I did this three times. Now whenever I tried to give a command to pause or stop it says the DVR is currently unplugged or restarting. How long does it take for the DVR to restart? Or is there something else I need to do?


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133.6K Messages

a year ago

HI @Kristen8966,


We will be happy to help. We have some tip that might help! Step 3 in this article may get you working. If it does not, we recommend downloading our myATT app from the app store or texting myATT to 8758 to receive a link to download it. It allows you to troubleshoot in the palm of your hand and even setup a technician appointment. It is much faster than calling in. 


If you need further assistance or the app does not help, let us know. 

Lafayette, AT&T Community Specialist

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