dvr recordings not playing
Accidently cancelled my account. Was told by ATT that they can't reactivate my account, that I have to start with new one. I still have DVR recordings I want to watch. Called ATT. Tech says the only way to PERSERVE my recordings is to re-install service with the old account number. Finally after many hours with different reps, I found one who was willing to reinstate my old account. Two weeks later, tech guy re-installs my u-verse cable with new modem. Everything works, but my DVD RECORDINGS. I can see a list of my recordings, but they won't play. Also get message that some recordings may not play because it's tied to different account. The thing is, this is the same old account number/DVR. The tech guy tries to resolve problem by re-installing the old modem. Recordings still won't play even with the same old equipment. It should have worked according to the tech guy. Do I have to wait 24 hours for the DVR to load my recordings or should they played immediately? Help please?