I have uverse tv in 4 rooms. A month ago I started having problems with playing recorded programs. Also problems with pausing or rewinding live TV. Skipping, freezing , pixelating. Infrequently at first but gradually getting worse until now it happens constantly. 3 of the boxes, including the main DVR box, have these problems but will normally play the entire program if I'm willing to put up with the freezing and skipping. Sometimes I may even get through an entire program without much trouble. The 4th box will only play a recorded program for a short while and will stop and have the error message (Network problems have stopped this stream. The program is not currently available for playing. Recording playback is unavailable. Make sure this TV receiver and the DVR receiver are connected to the network.) Sometimes I can press resume and it will play again for a short while. Sometimes it will give me that error message repeatedly and I have to stop watching. It is the only box of the 4 that ever completely stops playing and gives that message.
I spoke with customer service and they sent a new modem. The one it replaced was only 16 months old. They also said they did a remote reset of the main DVR box? Neither of these thing helped. Is it time for a new DVR box? And why does only 1 of the boxes give me the network problems message?