For the mom who gives us everything - Mother's Day gifts that connects us.
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ATTHelp
Community Support
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231.5K Messages
4 years ago
We're happy to help, @Webcat.
Since rebooting didn't solve the playback trouble, try running diagnostics on your receiver with the Troubleshoot & Resolve Tool. Be sure to sign in first so that the steps are specific to your account and equipment. You can even schedule a service call from the Tool, if necessary.
Give it a try and let us know if you require further assistance.
Aminah, AT&T Community Specialist
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