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Tutor

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2 Messages

Thu, May 1, 2014 1:41 AM

Disable Press Ok To Watch

Hello,

 

I am new to the att u-verse, and i am curious is here a way to disable this menu, i find it whoever decide that menu should get seriously fired. Why would i power on my tv just to be ask if i wanna watch tv? like how does that make any sense there not even a logic behind it.

 

People tell me to just switch to TV and when im done watching to just turn the tv off leaving the box on, which i have done but my box automatically turns off after some point in the day. Now it not the fact that it just 1 menu, i watch the same channel everyday and the probability of me changing to a different channel is close to .01%

 

The provider which i had before is TWC is was pretty much turn on and done, i switch to ATT cause it was cheaper. I mean unless ATT is trying to tell us "well you get what you pay for". My grandpa is like 89 years old and for 40 years with twc all he had to do is push power and bam he on his channel. Switching to ATT is constantly nag me about what the stupid menu "Press Ok to watch tv". He even says there is no logic behind having a screen that ask to watch tv when obviously i hit power on the remote to watch tv.

 

He old and has no idea what he doing 99% of the time, He just wanna watch tv, everytime that menu comes up he think the tv down or something and doesnt even bother watching which is a waste of money.

 

People pay for the service to use the service. 

 

So i am suggesting 3 option which i know ATT doesn't probably give a rats butt about us.

 

1: Allow us to leave the box on 24/7

2: Get Rid of the "Press Ok to watch TV" 

 

or 

 

3: Leave the stupid screensaver up but have it automatically closed after 3 sec

 

I wanna know if the CEO of ATT ever wonder why he or she is told to watch tv press ok, when technically speaking if someone picks up a remote especially the remote for the cable box to turn it on they obvously wanna watch tv. It would make more sense if the tv was turned on by the TV remote not by the u-verse box and it was asked that.

 

 

Responses

Contributor

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1 Message

2 years ago

Hey I solved this!  I have a 91 yo mother who is partially blind.  I see her up with an Amazon fire cube and ran into this problem.  I see variations of this problem go back almost 9 years.  I went to my phone and dialed 1-800- comcast

Tutor

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6 Messages

2 years ago

Yeah, it’s a sad testament to AT&T’s support that this is the only solution put forward after all these years.

”Alexa, turn on the TV” works great for everyone except AT&T customers.  Now that the TV is on, we have to go find the remote to press the OK button.  So much for having a ‘smart home’.

 

[word filter avoidance]

Tutor

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8 Messages

2 years ago

Yep that's the only way to fix it. Comcast is an RF provider. Their stuff
runs 24x7 without any interaction. Any IP based provider will require you to
press OK to avoid a screensaver. I had this issue with Layer3TV also.


New Member

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1 Message

5 months ago

Yes, this "FEATURE" is extremely ADA unfriendly, especially for the blind. My fiance is blind and unless someone is in the room with him, he has no idea what is going on or why he can't change the channel or do anything else when this stupid screensaver is on. After a process of elimination complete with frustration (repeatedly), he's finally figured out that if he can't do anything on his TV with the remote, he probably needs to click the OK button. It's like the magic release or something. And this feature was programmed simply to gain an energy star rating? What a shame.

New Member

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2 Messages

4 months ago

2020 and this is still an issue. We’re in the middle of the pandemic and my husband and I moved a few weeks ago. Comcast couldn’t give us WiFi/internet until the end of May (it’s mid April), so we switched to AT&T. Already so many issues, this being one of them. I have anxiety and the only thing that helps me sleep at night is the tv on low. (I have tried EVERYTHING else and don’t need suggestions.) Now I have to wake up during the night to tell the tv to keep going so I can sleep?? Seems ridiculous. And no, it’s not after 8 hours of inactivity. Maybe 4. It’s exhausting and disrupting my sleep.

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