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Tutor

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2 Messages

Thu, May 1, 2014 1:41 AM

Disable Press Ok To Watch

Hello,

 

I am new to the att u-verse, and i am curious is here a way to disable this menu, i find it whoever decide that menu should get seriously fired. Why would i power on my tv just to be ask if i wanna watch tv? like how does that make any sense there not even a logic behind it.

 

People tell me to just switch to TV and when im done watching to just turn the tv off leaving the box on, which i have done but my box automatically turns off after some point in the day. Now it not the fact that it just 1 menu, i watch the same channel everyday and the probability of me changing to a different channel is close to .01%

 

The provider which i had before is TWC is was pretty much turn on and done, i switch to ATT cause it was cheaper. I mean unless ATT is trying to tell us "well you get what you pay for". My grandpa is like 89 years old and for 40 years with twc all he had to do is push power and bam he on his channel. Switching to ATT is constantly nag me about what the stupid menu "Press Ok to watch tv". He even says there is no logic behind having a screen that ask to watch tv when obviously i hit power on the remote to watch tv.

 

He old and has no idea what he doing 99% of the time, He just wanna watch tv, everytime that menu comes up he think the tv down or something and doesnt even bother watching which is a waste of money.

 

People pay for the service to use the service. 

 

So i am suggesting 3 option which i know ATT doesn't probably give a rats butt about us.

 

1: Allow us to leave the box on 24/7

2: Get Rid of the "Press Ok to watch TV" 

 

or 

 

3: Leave the stupid screensaver up but have it automatically closed after 3 sec

 

I wanna know if the CEO of ATT ever wonder why he or she is told to watch tv press ok, when technically speaking if someone picks up a remote especially the remote for the cable box to turn it on they obvously wanna watch tv. It would make more sense if the tv was turned on by the TV remote not by the u-verse box and it was asked that.

 

 

Responses

skeeterintexas

ACE - Expert

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15K Messages

2 years ago


@weq92f wrote:

 

Wow!  How can the community and very likely the developers, managers and directors at ATT just sit back and live the "it is what it is" mentality?

 

-weq


For me personally (and I'm the one that said it), I'm old and don't have the time or the inclination to worry about such mundane things.  Life is way too short.

When you're in your 60s & people ask you to do something, you just say "No".  No reason.  No excuse.  No explanation.  I can't wait for my 70s.  I don't think I'll even answer.   -  Jerry Seinfeld

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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7 Messages

2 years ago

It’s that apathy that has made this country the mess that it is today
JefferMC

ACE - Expert

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17.6K Messages

2 years ago


@christi2244 wrote:
It’s that apathy that has made this country the mess that it is today

Some things are worth getting up in arms about.  Some things are just not all that important.  Each of us gets to decide for themselves what things fall in each category.  A TV Receiver needing a button push after 8 hours of inactivity clearly falls in the latter for me.

 

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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8 Messages

2 years ago

I have a Solution that involves the Uverse App and a Android Smart Phone. You have to put the Uverse App in remote mode. You also need a Macro recording app installed on your phone. You will have to record a macro in the recording app of you pressing the OK button in the app and then run the macro program. it will keep pressing the OK button for you and the screensaver will never activate. 

Tutor

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6 Messages

2 years ago

I'd also like a way round this screen.  I can turn my TV on and off and change the uverse channel with my smart TV using Alexa.... but there is no way for me to bypass this Uverse "press OK" screen so the whole Alexa functionality is useless.

My HDMI connected Amp turns on when the TV turns on but the HDMI connected Uverse box just sits there waiting for me to find the right remote and press 'OK'. Very frustrating.

Tutor

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7 Messages

2 years ago

well this is not solved and still standing,

im not sure which perk ATT is getting from the government for being "Energy Star" compliant that they are willing to throw all their customers under the bus over a very annoying feature,

 

i am not a dog and don’t like to listen to radio, i like the background noise of the TV while i sleep,

some like forest sounds, some like frogs i like the TV sound, when its off im awoken from my sleep looking for the remote,

 

or here's another great real life example; sitting down for a nice chop dinner all covered with sauce and the stupid TV (as if i work for it) decided that it is time to annoy you in 3..2..1… now! get up and press OK for me if you want to keep watching TV,
you think it cares im covered with sauce?

 

or better yet right in the middle of a show peak it goes to sleep so you miss the ending, 

that's one great TV experience i am paying for,

 

i have actually found a real solution that works!!!

take a stand people and kick ATT out of your homes and business ,
and literally as i speak i have to get up from my computer station to find the remote and press OK so the TV continues,
this happens 4 times a day ATT; i have a day job managing my business i don’t need this extra chore every 8 hours in my day,

 asking us to pay $100 for just Unlimited internet when canceling UVerse Cable vs. $105 for TV 300 + Unlimited internet bundle is simply uncool and deceitful! 

come Monday its bye bye ATT welcome literally anyone who doesn't have this annoying feature and deceitful practice ,

there... PROBLEM SOLVED!!!

making a mistake is very much an integral part of the learning process,
one cannot learn from his mistakes if he haven't made them first!
correcting a mistake is the end of the exercise not ignoring it.

the reality is we don’t need more than internet connection these days with all these smart TV’s out there,
people just haven’t wised up to that yet just used to cable TV providers,

for ATT to ignore these practically decade long complaint is biting your nose to spite your face,
especially in this day and age!

ACE - Expert

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15K Messages

2 years ago

How one spends their dollar is a personalized decision.  You gotta do what's right for you.



When you're in your 60s & people ask you to do something, you just say "No".  No reason.  No excuse.  No explanation.  I can't wait for my 70s.  I don't think I'll even answer.   -  Jerry Seinfeld

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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7 Messages

2 years ago

this is not about how i or anyone spend their money for that matter,
lose a customer over such a simple fix!
why?

as business owners we spend just about every dime we can afford on acquiring new customers not the other way around,
as a programmer i can almost with certainty say this is such a simple fix; as simple as changing a 1 to 0 on the function line in code!

 

a feature that causes so much grief too so many customers, i am not the only one complaining,
every customer representative ive spoken over the phone has agreed they are aware and personally dont like this as well;
but no one is taking a stand or doing anything about it !

we are all people here, executive or not we all make a mistake,
and this one needs to be reversed for so many very reasonable examples that simply make no sense or efficient in today's world,
ATT has programmers, technicians and all the tools they need to fix this simple issue, we dot live in the 80's anymore,

i simply dont get why this is done for so long in the first place,
you can find customers complaining about this almost 10 years back and still it's being ignored as if we don't count 😞 

Tutor

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7 Messages

2 years ago

a note:
by now not just my money but allot of my time and efforts wasted just to find this has been ongoing for as long as uverse existed,
all the while no other provider is promoting or utilizing such feature to annoy their paying customers or waste their time hiding this,

hours on the phone wasted with ATT representatives who have no clue from right to left, wasting my time not admitting this is a builtin feature,
i ended up with a replacement unit and spent hours on the phone with att technician until i finally cornered him and he admired this is how ATT uverse works and they cannot change this,

so after you guys are in my house and business you tell me we will turn your tv off every 8 hours?
and if i wanted to cancel my TV it will cost me $5 less than my tv and internet bundle,
as if we are all stupid people with zero ability to make sense of things,

proper business conduct, not creepy at all ATT!
and all of that just to keep the energy star compliance from the 90's, 
just WOW ATT!

Tutor

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7 Messages

2 years ago

also important to note is... my dell laptop is energy star complaint as well yet it doesn't turn off every 8 hours.
maybe ATT should switch stars? lol

🙂 

JefferMC

ACE - Expert

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17.6K Messages

2 years ago

@mypc8mybrain, this is the way it is.  The U-verse TV receiver platform is not likely to change much, it is more likely to be retired for a new one.  You've stated your case, repeatedly.  The horse is no longer moving.

 

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
JefferMC

ACE - Expert

 • 

17.6K Messages

2 years ago

I'm not trying to hide anything.  I'm not trying to be professional.  The equipment works the way it works.  You can type insults and complaints as long as you want, but you are a voice crying in the wilderness with only a few others in support.  You all represent much less than 0.01% of the customer base.  A customer base that AT&T has apparently been trying to make go away to DIRECTV for 2 years.  Business decisions are not made based on the needs of a small group of outliers.

 

And, OBTW, I cry Bee Ess on the "turns off after 8 hours regardless of activity."  I've demonstrated that it doesn't on many occasions.  I used to use it for sound during holidays (especially Christmas) and as long as I did something occasionally, it kept going.  If I forgot, 8 hours after the last activity, boom.

 

 

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

 • 

7 Messages

2 years ago

i thought this is ATT customer forums i was voicing on with hopes someone can make a difference,
i am a new customer and have absolutely zero issues going to a different provider be it direct tv or whomever,

i happen to be a well verse tech ive been in the industry hands on for almost 30 years!

why would ATT discriminate against the minority who dont want to be salves to their tv 4 times a day?

when its such a simple fix and life are happy again,

 

if i know in advance that ill be bothered at least 4 times a day to watch tv i wouldn't have signed up in the first place.

Tutor

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8 Messages

2 years ago

That's correct. The screensaver is not going away. It helps AT&T keep their
data usage down. Data cost them money why would they want to keep sending
data to a receiver that has no one watching. It's like leaving a light on
in an empty room.

Tutor

 • 

7 Messages

2 years ago

the merits of the feature is not in doubt its how its deployed that is,
we are paying for the data; if i pay for a service and wish to pay for it to be on 24h it should be my choice and not forced upon with no way of reversing this,
im paying for the service yet im being punished for using it 4 times a day instead of it working the way TV always worked,
just because we can do certain technical things doesn't mean we should; whats next our or electric cars will turn off too?

if this is how ATT is operating why not come out and say it out loud to their customers instead of hiding this fact; 
wrapped with as many uninformed representatives they can place between management and customers?
because management knows not a single person will buy a TV service that turns itself off every few hours,

i spent almost 6 weeks now chasing this ridiculousness.
every other function is described in great detail, accept the very basic one,
your TV will also for your convenient will turn off 4 times a day  and you will have to turn it on manually,
ooh and it will happen in the the middle of dinner, or smack when the movie is at its peak,
because that the real TV experience we all love not the way it was where we can just watch tv until we decide,

instead of keep making justification to why its ok for ATT to do this, join my side!

 

Since ATT is pushing their own customer to a corner here’s what one customer came up with,

A TMobile family plan including 4 phones each with its unlimited is the same cost as ATT’s unlimited internet (max 100mbps),

If we take those 4 SIM cards and slide them into a channel bonding 4G LTE modem,

One can churn a 600mbps download with 200mbps upload speeds with unlimited data!

Even a single 4G LTE SIM in a 4G LTE modem on its own provides greater speeds than ATT unlimited plan,

 

I ask again ATT why the self-destructive behavior?

as if we have no alternatives or capable of deciphering what’s right and wrong these days,

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