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2 Messages

Sat, Oct 24, 2020 4:17 PM

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Daily re-start of my wireless receiver??

Hi There - I am a U-Verse customer and since installation of the system in our new house, I have to DAILY reboot the wireless receiver. All recorded programs disappeared and I get the following message "Network changes have occurred and you need to re-start your receiver". This is VERY annoying and not going away. Any recommendations before I cancel my U-Verse subscription?

Thx

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JefferMC

ACE - Expert

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18K Messages

a month ago

Move your dedicated WAP for TV at least 3 feet away from the Gateway, and as close to the Wireless TV Receiver as is practical.  If on different floors, consider tilting the WAP to align its horizontal plane with the TV Receiver.

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Brand User
ATTHelp

Community Support

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140.3K Messages

a month ago

Hey, @eromain37. We'd be glad to help get your wireless receiver working properly.

 

Thanks @JefferMC for the help!

  • We recommend giving their suggestion a try. After everything's set up, you may want to try Rebooting your Gateway before your Receivers, to help refresh the network.

Let us know how it goes!

 

Ramses, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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2 Messages

a month ago

We're having same issues in Charlotte, even after a Service Visit+replacing the Receiver Box 2x in 1 week (+charged for a "new" replacement Box (!) until we complained!). And U-verse still has to be rebooted several times a day. 

New Member

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2 Messages

a month ago

Thx all for your help, it has been a few days since I implemented your recommendations and it seems to have done the trick. Cheers,

JefferMC

ACE - Expert

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18K Messages

a month ago

@Mwmskwms , did you see the recommendations I gave earlier that seemed to help eromain37?  Give them a try and see if it helps.

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JefferMC

ACE - Expert

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18K Messages

a month ago

Very glad to hear that @eromain37 !

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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2 Messages

a month ago

The suggested recommendation did not help here in Charlotte, and after calling Customer Service again they offered to forward another "new" cable box-which would be our 4th in the last month. Interesting (or sad) is that the manufactured date on the last replacement "new" box we received was made in 2013. 

JefferMC

ACE - Expert

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18K Messages

a month ago

The box will be "new to you."  AT&T is not ordering new boxes, they don't have to.  They have tons of refurbs sitting around from churn.

Most problems experienced by customers are not really with the TV Receivers anyway.

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gr8sho

ACE - Professor

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2.2K Messages

a month ago

There hasn’t been new hardware in some time now.  Uverse is not taking new customers.  

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New Member

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1 Message

22 days ago

My service (cable and internet) goes down several times every day.   As I use your service for business, this is unacceptable.

Do I need new equipment to stop it.   My equipment is over 5 years old.

gr8sho

ACE - Professor

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2.2K Messages

22 days ago

Hello.  Start a new thread please.  

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