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missnlove

Teacher

 • 

16 Messages

Tue, Feb 18, 2020 5:51 PM

Bravo shows not recording

This was a widespread problem last summer...took a long time to fix...we were first told to replace our dvr...that didn’t fix it...then we were told it was contract negotiations...that wasn’t it...then it was storm damages...and on.

One day it started working without any explanation of what happened.

Now it is happening again. You go to play a recording, and it finishes midway thru, or you go to play it back and it say “finished” without playing anything.

Mind you, I am in a different house with different equipment from last year when the exact same thing happed.

Was out over 6 weeks last time... will not continue to pay for services I am not receiving.

Your tech support is worthless...you get someone in India that can only follow the script they’re given, and when you ask to speak to someone in the US, you are put on hold forever and then disconnected before speaking to anyone.

You have zero respect for your customers

Responses

Brand User
ATTHelp

Administrator

 • 

112.8K Messages

2 months ago

Hi, @missnlove, let's see if we can get your recordings working again!

 

We'd recommend you try rebooting your gateway, Main receiver, and then the rest of your receivers Specifically in that order manually by unplugging each device for 20 seconds, and plugging it back in.

 

This process will re-initialize each receiver, and will resend all the authorizations to them.

 

Let us know if this helps!

 

Marc, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
missnlove

Teacher

 • 

16 Messages

Thats a lot of homework to put on your customers! I already did a hard reboot of my DVR...went thru all of this last time and it didnt work. so sick of this...only to be made worse by putting the repair on the shoulders of your customers

Brand User
ATTHelp

Administrator

 • 

112.8K Messages

@missnlove

 

Is this exclusively with Bravo's programs or with other channels as well?

 

Aminah, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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