Arris VIP 2500 Wireless Box - hardwired
I do not want this box to be wireless so I have had a Cat5 plugged into it for months, but every time the NVG589 restarts I get the red light on far left of front of receiver (no label) on the VIP2500 wireless box and no yellow link light. I have picture & sound, but the picture intermittently freezes on every channel. I have in the past been able to restore link light (which stops the intermittent picture freezing) by restarting w/cat cable unplugged then when I'm prompted to press WPS on modem and Ok on receiver I can plug in cat and it will restart and link light is restored. However, modem restarted last week due to short power outage in the neighborhood and I can't get link light to come back on for this receiver. I have now even tried the factory reset several times (Power + OK + down arrow). I get the gears and it goes through the process, but nothing changes, still no link light and far left front of receiver has red light on + intermittent picture freezing on all channels.