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Contributor

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2 Messages

Fri, Sep 1, 2017 2:45 AM

All TV's: "U-verse is not available at this time. Please try again later. [Restart Receiver]"

I got this message on all TV's this morning "U-verse is not available at this time.  Please try again later.   [Restart Receiver].  I have restarted all receivers only to have same message appear on all TV's again.  Have restarted the gateway and ended up with same result.  Unplugged all TV's except one from gateway and used new Ethernet cable and still same result.  Verified Broadband and Service led's were lit.  What next?

Responses

Accepted Solution

Official Solution

_xyzzy_

Expert

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15K Messages

3 years ago

Try the following in the specified order (this is a full reboot of everything):

 

  1. Unplug the gateway, DVR, WAP, all wireless receivers.
  2. After at least 15 secs. plug the gateway back in an let if fully reboot.
  3. Plug the DVR back in.  Hopefully it should boot up ok.
  4. If the DVR is now working plug the WAP back in.
  5. Finally plug the wireless receivers back in.

Contributor

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2 Messages

3 years ago

Thank you for your excellent help! Now can you help me with my fantasy football team?

Contributor

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1 Message

3 years ago

How long should it take for a system update to cycle through? It's been an hour at this point.

Contributor

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1 Message

3 years ago

That didn't work for me. This is frustrating!

Contributor

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2 Messages

3 years ago

What is the WAP?
_xyzzy_

Expert

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15K Messages

3 years ago

WAP is wireless access point.  The little box attached to your gateway that sends signals to the wireless receivers.

Contributor

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1 Message

3 years ago

Is the WAP the router or modem?

_xyzzy_

Expert

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15K Messages

3 years ago

Neither.  It's the box that facilitates communication between the gateway (router/modem) and a wireless receiver.  Since the gateway is connected to your dvr the wireless receiver has a path to the dvr to access the dvr's recordings.

 

Employee

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1 Message

3 years ago

This solution worked for me as well.  Thanks!!

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

ACE - Expert

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16.2K Messages

3 years ago

When in doubt, reboot.

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

3 years ago

2 of my 3 receivers work perfectly fine.  Just 1 receiver displays the message.

 

Voyager

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3 Messages

3 years ago

What if you don't have wireless recievers?

Contributor

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1 Message

2 years ago

So what if we're having this problem on firesticks and the pc? I have no directv equipment. 

 

Contributor

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2 Messages

2 years ago

I am also having this issue.  There's a 'refresh' marker circling/cycling behind the "Restart Receiver" message.  

I have held down the restart button in the back of the router and waited for it to cycle through.  I have unplugged it and waited again for it to cycle through.

I only have ATT Uverse internet with a FireTv from Amazon.

Does anyone else have suggestions?

 

Contributor

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2 Messages

2 years ago

Update....

While I no longer receive service through it, I still have the U-Verse television receiver box.  The technician who brought me my new router never removed it.  So after unplugging the power supply to it, I got a different message.  

Then it went back to this this message.  Long story short, I was trying to go through the wrong HDMI from the input on my television remote control.  I was set through HDMI 1, when my FireTV puck is set to HDMI 4.

Problem is now resolved.  Thank you, Miley G. from tech-support chat for working this out with me.

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