For the latest on our response to Coronavirus (COVID-19), click here.



1 Message

Thu, Oct 18, 2018 9:14 PM

4th dvr box

Client disabled. Now red x with 3. I'm on my 4th dvr box and all of them have had same issue after 3 to 4 weeks. Tech tells me I need a new install not repair, so it will wipe out account to fix. Can't get anything done on chat or phone about this issue wasted more than 13hrs on phone trying to fix this over last week. Been out of tv for 1 week now and nobody can get my tv services working. Have had problems since first installment of att services 3 months ago. Just want to watch tv without issues. Need a manager to contact me so we can resolve issue or cancel.


Brand User



111.7K Messages

a year ago

Hi @Jessiejax904,


To fully assist with this issue further, we will need to look over your account in more detail.
I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to my message with your specific account details.
I look forward to your response and the opportunity to help you!

Dee, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
AT&T TV – All Your Entertainment In One Spot.  Learn more…