Watch ESPN App Issue - "User Not Authorized" Error

@dodgebruce  Click the ATT Uverse Care link in my signature below, send the PM, explain your situation.

Include your name, account #, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. Good luck 😉

Chris
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Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

I'm having this same problem. I sent a PM to ATTU-verseCare last night, but haven't heard anything back. I wonder how hard it is to get someone on the phone to sync the databases?

This App has always worked for me but now when I click on it it says "you are not authorized to play this content.  Please contact your provider"  I'm also not able to play anything off the BTN2Go App and the Fox Sports Go App....haven't been able to figure out why as all of these apps used to work just fine for me.  I"m logged in with my U-Verse account on all of these Apps.  Any help would be appreciated

@ThePose  Click the ATT Uverse Care link in my signature below, send the PM, explain  your ESPN app situation.

Include your name, account #, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. Good luck 😉

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

I recently moved addressed but kept my U200 account. When I try to watch a game on this app it tells me that I am unauthorized and should contact my provider.

I'm having the same issue and a tech told me that AT&T is having a problem with all of the 3rd party apps (Watch ESPN, HBO2Go, BTN2GO, etc)  Their engineers are working on the issue but there's no timetable on when it might be fixed

Anyone having this issue with third-party video authorization (where you are a U-verse TV subscriber, and have the associated channel in your normal TV package):

Please click this U-verse Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your issue with account authentication. You can expect a reply via return PM (the blue envelope   in the upper right hand corner of this site, next to your name and avatar) in a business day or three.

This is a group of U-verse service specialists who are knowledgeable about U-verse and will stay with your problem until the end (instead of forgetting about it when the phone hits the cradle). Speed things up by including your Billing Account Number, and the best time and way to reach you.

I am having the same exact problem and am assuming that my account is out of sync. I am unable to send a private message to the ATT Uverse staff with the provided link above in both Safari and Chrome (the message just sits there loading after you click send). Very frustrating!