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Wed, Feb 8, 2017 5:39 PM

U-verse Online Streaming - Internet Plan and Number of Devices

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Did you know that the more devices connected the slower speeds will be? Did you know that each device connected shares a portion of your total speed? Did you know that wired and wireless speeds can differ?

 

Depending on the plan you have and the # of devices you have connected, will determine your streaming quality. The more devices in  use, the greater chance you have of a poor streaming experience. If you are wondering what is the best internet plan or speed or what impact your devices will have on your speed, check out the chart below. It breaks down  speeds versus the number of devices you have connected/ in use.

 

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Wireless speeds can drop in half. The chart  below is an estimate of what speeds may be. Results can vary depending on environment and type of browsing on each device.

 

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To see how you can improve your wireless experience, check out our modem environment and wireless hub articles. 

 

A Helpful Note: Streaming experiences can vary between sites and apps. If you are using streaming issues on one site, check another. Some streaming issues are a result of the site itself and not your plan or connection. 

 

Need more help? Check out our other help articles located on this page under U-verse TV Hot Topics/ Helpful Links. 

 

 

-ATTU-verseCare

AT&T Customer Care

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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Tutor

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8 Messages

2 years ago

So bogus!  The chart is designed to sell higher bandwidth packages which are probably more profitable.  There are multiple factors that go into figuring out the speed used and/or speed required, it is not linear as proposed in the charts.

 

The charts make a big assumption that every device is using the same amount of bandwidth to transfer data at the exact same time, doesn't happen in the real world. Anyone who's built and done troubleshooting on a moderate or large network, used packet captures, or understands the way tcp/udp and/or http works understands this.

 

For example, in reading email, my PC or phone sends maybe a couple of packets requesting my new mail, then perhaps I get 5 or 100 packets in return depending on the mail for my inbox.  Then I spend 10 minutes reading the email, which means my PC or phone is not using data traffic for that 10 minutes. Personally, I set my phone to only check for mail only when I open the mail app, saves battery looking for email that may not be there (gives me a feeling of control over my devices too).

 

 Same concept for file downloads, I send a few packets in a request, get a lot more back and then nothing for a while.

 

VOIP is a little different, it uses symmetric bandwidth in both directions, about 100kbps per user per call.

 

Now, HD video consumes more bandwidth, about 5 MBPS per most web searches, so, if you have five people simultaneously watching HD on Netflix or Youtube, then you may need more bandwidth.

 

There's another part though that's beyond your control, the source or other end of your connection.  If you're gaming with someone who has a server on a 3 M DSL line, even if you have Google Gig fiber, 3 M is all you'll get.  Sort of like putting a garden house on a fire hydrant, you're limited by the slowest part of the path.

 

Just my thoughts, watched a sales person in a big box store one time, selling a customer a $250 multigig wi-fi router to speed up their DSL.......

 

 

 

 

Contributor

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1 Message

2 years ago

Do my wireless DirectTv set top boxes count in the number of devices? What if they are not in use?

Employee

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1 Message

a year ago

The information he is giving is mostly correct.

 

Each Uverse stream being used (whether currently recording or being watched live) will consume UP TO 6mbps at any given time.  Uverse HD is compressed and streamed over an IP (hence IPTV).  SD vs HD and the varying quality of HD will all be variables in how much bandwidth is actually being consumed per Uverse TV stream.

 

Also, the 45m Internet is set in a 55x6 profile.  So you would start at 55m and deduct your bandwidth from that number.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

a year ago

i’m very sorry to even have a downward view of the whole deal but., as you’re able to see, i’ve been experiencing a lot of overages these past couple months due to some very unrealistic and horrible family decisions and nonetheless, a very unfortunate, sudden and drastic series of life changing events, which includes the loss of my boyfriends lifelong home , his truck which he hadn’t missed a single pmt on since got it in 2015’ and more than just 1 or 2 close bonds with more than 1 or 2 close family members . We were homeless and sued for absolutely no reason and we were betrayed and dismembered from the home he was supposed to inherit from his lifelong guardian and his only “mother” who raised him since before the age of 1 when he was initially given up or left behind by his biological mother...... i apologize tremendously for the extra long (“detailed explanation”) but there’s my reason, i believe rollover data should be stored for future unfortunate events in the customers life like idk call if 911 rollover data for emergency situations in life .... we were irrationally cut off from everything hence we had no wifi and no home and no family to depend on or ask for help on his side 

Contributor

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2 Messages

a year ago

i’m very sorry to even have a downward view of the whole deal but., as you’re able to see, i’ve been experiencing a lot of overages these past couple months due to some very unrealistic and horrible family decisions and nonetheless, a very unfortunate, sudden and drastic series of life changing events, which includes the loss of my boyfriends lifelong home , his truck which he hadn’t missed a single pmt on since got it in 2015’ and more than just 1 or 2 close bonds with more than 1 or 2 close family members . We were homeless and sued for absolutely no reason and we were betrayed and dismembered from the home he was supposed to inherit from his lifelong guardian and his only “mother” who raised him since before the age of 1 when he was initially given up or left behind by his biological mother...... i apologize tremendously for the extra long (“detailed explanation”) but thats my reason, why i believe rollover data should be stored for future unfortunate events in the customers life journey 

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