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New Member

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6 Messages

Wed, Nov 4, 2020 3:41 PM

U-verse mobile service is temporarily unavailable

When I try to log in to the U-verse app on my iPad, I get "The U-verse mobile service is temporarily unavailable. Please try again later". What does that mean? I've been trying later for over a week.

And yes, I deleted the app and re-installed.

How can this get resolved/fixed?

Responses

gr8sho

ACE - Professor

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2.6K Messages

8 m ago

Sounds like you’re not connected to Internet.  Just a hunch.  

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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6 Messages

8 m ago

I am in fact, connected to the internet. I want to use the uverse app on my ipad. On the ipad, I can send emails, surf the internet, watch youtube, etc. So I am connected to the internet.

gr8sho

ACE - Professor

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2.6K Messages

7 m ago

The message mentioned is what is shown if there’s no internet connection.  I’ll assume you’ve updated to the latest version of the app.  

I have an iPad 3 here and will verify.  

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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6 Messages

7 m ago

I have deleted the app, the re-installed... several times. First thing they ask you to do if you call customer support. Get same message. App running on iphone also gives same message.

Thanks for your help

gr8sho

ACE - Professor

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2.6K Messages

7 m ago

I tested the app on an iPad 3.  The app works insofar as being able to login, view the guide and recordings.  Trying to view live TV will crash to Home Screen.  

Test included a complete wipe of the app and reinstall.  

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
gr8sho

ACE - Professor

 • 

2.6K Messages

7 m ago

@eps0mu0 

You are getting prompt to login?   What iPad model are you using there?

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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6 Messages

7 m ago

I have an iPad 6th generation, running iOS 14.1

How do you "completely wipe" an app? I put my finger on the icon until it wiggles, then select delete.

I get the screen/prompt to login.

gr8sho

ACE - Professor

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2.6K Messages

7 m ago

That’s the only way I know.  😀

also about iPhone, my X works as expected.   

As for login, are you confident the credentials used are the correct ones?   I know from experience att never made this easy.  

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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6 Messages

7 m ago

The login credentials are correct. I use it to access my U-verse bill.

If I put in the wrong ID or password, I get a wrong ID/password message.

gr8sho

ACE - Professor

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2.6K Messages

7 m ago

So it accepts your credentials and then says the service is unavailable?

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
gr8sho

ACE - Professor

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2.6K Messages

7 m ago

Which Uverse TV package are you subscribed to?   eg. U200, U300

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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6 Messages

7 m ago

It appears to accept my credentials.

Subscribed to U300.

gr8sho

ACE - Professor

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2.6K Messages

7 m ago

At this point someone in att is going to have to investigate your account.   Everything I’ve read says you’re doing things same as I am and yet it doesn’t work for you.  

One more thing.  In your iPhone, if turn off WiFi, can try accessing Uverse that way as a test.  If you also have att as your cellular provider, should see some data free messages about use of the app.   

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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2 Messages

3 m ago

I've been getting this same message for months... Frustrating that AT&T can't help me... In the past, I could watch TV and manage my DVR from this very same device... Samsung Galaxy 9+

New Member

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3 Messages

3 m ago

I have had the same issue for over a year. AT&T customer service is  worthless. Cut me off several times. Escalated problem only to have no one call back as they promised. Online chat simply ended several times. I have uninstalled this app more times than I can count. Why is this so "effing" difficult. It worked fine for many years, then ....

I am using it on Apple devices..iPhone and Ipad..same thing on each. Alternative providers are looking better and better by the day. And seeing that other folks are having similar issuers make it more infuriating.

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