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Tutor

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4 Messages

Tue, Apr 16, 2019 7:24 PM

U-verse app

Why can't I see my recordings on the app?

Responses

Accepted Solution

Official Solution

Brand User
ATTHelp

Community Support

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128.2K Messages

a year ago

Hi There @LennyM

 

It may be a communication issue. To check to see if the communication between the app and the cable box is correct, please use this link:Enable communication between U-verse TV and the U-verse app

 

Let us know if those settings are still enabled on the DVR. 

 

Matthew, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User
ATTHelp

Community Support

 • 

128.2K Messages

a year ago

Hello @LennyM,

You've come to the right place for help! At this time, the U-verse app can be used to Schedule and Manage Recordings on your U-verse DVR, but it cannot be used to watch the recorded programs.

If you have any other questions about your AT&T services, please let us know!

Alexander, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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4 Messages

a year ago

Yes I know that you can do that! Mine is not showing up! It used to! But now it isn't!

Tutor

 • 

4 Messages

a year ago

Yes I know that you can do that! Mine is not showing up! It used to! But now it isn't!



Tutor

 • 

4 Messages

a year ago

 

Yes the settings are still enabled on the dvr! Now why can't I see the recordings?

 

 

Contributor

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2 Messages

a year ago

Alexander,

 

Since last night (12/16/19), I have been unable to log in to U-VERSE app on my iPad.   Times out. I restarted ipad, no help.  I restarted AP and Router, no help.   My password is correct.   U-verse works on TV no issues.   

 

What is going on?  Seems others having issues with Apps.

 

 

don

Contributor

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2 Messages

a year ago

There was an unexplained reboot of all AT&T devices inside my house this afternoon.   There was no power outage, it just all restarted at the same time.   Once they came back online I tested U-Verse App on my iPad, all was good to go.   

 

don

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