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New Member

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1 Message

Fri, Jun 26, 2020 8:08 PM

U-verse app wont work on iOS/iPadOS beta

When I open the U-verse app everything is fine until I select the title I want to watch or live tv. When I click on the show I want to watch the app says “playback not allowed on jailbroken device”. My device is not jailbroken I am running an Apple verified beta software. Running Apples own software and jailbroken are very different. FIX THIS AT&T.

Responses

Brand User
ATTHelp

Community Support

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158K Messages

1 y ago

We are here to answer any of the questions you have about the U-verse app, @Mikej20.

 

The U-verse app will not work on the beta software because AT&T does not support it. We recommend that you leave feedback for this app in the app store so they are aware of what is going on.

 

Let us know if you have any more questions or concerns.

 

Marc, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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1 Message

9 m ago

Okay how about getting the same error on my 2020 iPad Pro right after installing iOS 14?? 

 

Please help.. oh, and this makes no sense!

New Member

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4 Messages

9 m ago

I’m having the same issue.

New Member

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1 Message

9 m ago

Same problem as soon as I updated to iPadOS 14 . 

 

(edited)

New Member

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1 Message

9 m ago

I have the identical problem as Katewin (above).  In my case - I get the message on my iPhone 10 just after I updated the iOS to 14.0.

Does AT&T intent to remedy this issue?

New Member

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3 Messages

9 m ago

I'm getting the same message on my 2020 iPad Pro after upgrading to IOS 14

New Member

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1 Message

9 m ago

Same issue, spent over an hour in a tech chat with ATT yesterday, they are clueless.

New Member

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1 Message

9 m ago

Same issue. When will ATT Uverse fix, get NFL Redzone, and stop charging me more for my bill each year???

New Member

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2 Messages

9 m ago

Same issue -- very disappointing.

JefferMC

ACE - Expert

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21.8K Messages

9 m ago

@jbsiii , @newcn4 , @rwhitney @kaechambers , @jlfolkman , @Katewin 

You should always check all your software before upgrading the version of the OS.  iOS seems to be really bad about breaking changes.  

 

I don't know if AT&T cares enough about their U-verse TV customers to fix this issue.  I hope you've reported this issue on the AppStore.

 

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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1 Message

9 m ago

Getting the same issue once I updated to ios14

New Member

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1 Message

9 m ago

Having this sam problem on iPhone 10 after installing iOS 14.0.1

THIS IS AT&T'S PROBLEM AND THEY NEED TO FIX IT.

gr8sho

ACE - Professor

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2.6K Messages

9 m ago

There aren’t that many posts in this category, so it’s not that hard to open a few similar ones, right?    

 

The Uverse app was updated to support iOS 14.   You should receive a prompt to allow the app to use your home network resources.  

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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5 Messages

9 m ago

I see many people experience the same problem after the upgrade. So what do you do to improve this issue? I am from https://populationstat.com/japan/tokyo. And I can try to solve it. If you need my help, please send me a private message, and I will contact you with the information about what to do. I am offering this absolutely for free and without any other interest.

(edited)

JefferMC

ACE - Expert

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21.8K Messages

9 m ago

'ow about upgrading to the latest U-verse App on the AppStore?

 

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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