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Contributor

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3 Messages

Mon, Jun 10, 2019 3:59 PM

Uverse app live tv

My Uverse app won't let me watch live TV. It has a message that I have to go to parental controls. We don't even have any parental controls set up on our main Uverse box. 

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Brand User
ATTHelp

Administrator

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113.8K Messages

10 months ago

Hi There @Jennings57,

 

Normally when it comes to Parental Controls and the app, the parental controls are from the U-verse receivers. A couple of messages ago, we have sent a link for "Parental Controls for U-verse TV." 

 

Check the receivers to see if Parental Controls have been set. If they have been set, turn them off and then wait for about 5 minutes and then clear the data and cache from the app and try again.

 

If you need any more help, we are always here.

 

Matthew, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User
ATTHelp

Administrator

 • 

113.8K Messages

10 months ago

Hello @Jennings57,

 

Thanks for reaching out to the Community, we can help you with your Uverse TV app.

 

Access this article for help with Parental Controls for U-verse TV. Here are steps you can take to make sure Parental Locking is off:

  • From the remote, press Menu>Options>System>Parental Controls.
  • Enter the PIN
  • Select Turn off locking>OK

 

Let us know if the article above helped!

 

Denise, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

 • 

3 Messages

10 months ago

The solution presents did not work. All parental controls disabled on both
of our boxes and the Uverse app still says it is locked.
Brand User
ATTHelp

Administrator

 • 

113.8K Messages

10 months ago

Hi, @Jenings57.

Have you already tried uninstalling and reinstalling the application to see if that clears up the issue?

John, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

 • 

3 Messages

10 months ago

I have deleted and reinstalled 2 times. Still tells me live TV is blocked
due to parental controls.
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