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Tutor

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5 Messages

Mon, Jun 17, 2019 5:56 AM

User not authorized

When I login to third party apps on my phone, tv, or roku, I get a message that says I don't subscribe to these channels, but I do. Other apps like nbc tell me I'm not an authorized user. Is there going to be a fix for this??

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Accepted Solution

Official Solution

Brand User
ATTHelp

Administrator

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112.5K Messages

9 months ago

Hello @Muki3439,

 

I found a Forums article with App Troubleshooting Information that may provide a solution to accessing those apps.

 

Let us know if this article helps.

 

Denise, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Brand User
ATTHelp

Administrator

 • 

112.5K Messages

9 months ago

Hi There @Muki3439

We can help wit that. Let's see if we can replicate the issue online, through the 3rd party network sites. Please go to the network sites and try to log in there with your AT&T/U-verse username and password and see if you are able to stream from the computer.

 

If there is anything else that we can do for you, reach back out.

 

Matthew, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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5 Messages

9 months ago

That's what I've tried to do and it's not working. I will attach a
screenshot for your reference.
Brand User
ATTHelp

Administrator

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112.5K Messages

9 months ago

@Muki3439,

 

Were you able to sign in to those network apps before? Have you tried to uninstall and reinstall the apps? Are you able to sign in to the Uverse TV or myAT&T apps?

 

We look forward to your response!

 

Rury, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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5 Messages

9 months ago

I've tried signing in on my phone, my tablet, my TV and my Roku. I can sign
into the MyAtt app. But any third party apps tell me I'm not authorized.
Brand User
ATTHelp

Administrator

 • 

112.5K Messages

9 months ago

Thanks for reaching back @Muki3439,

 

Some 3rd party apps require you to register your provider first. Have you gone through the registration process for these apps?

 

Also, were you able to sign in to those network apps before?

 

We look forward to your response!

 

Denise, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

 • 

5 Messages

9 months ago

This is the first time I've tried. I did register with each one. The IDgo
app on my Roku says I don't subscribe to this channel through att. In fact,
all the 3rd party apps for any channel say unauthorized user or I don't
subscribe. It makes no sense. I tried calling when I happened with the NBC
app 2 weeks ago and I was given no solution by the tech department. Att
told me to just log in to their app. But the att app doesn't have the same
programming on it that the apps for the actual channels do. Is there
something on my account that is wrong??
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