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3cutiger

Teacher

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15 Messages

Wed, Jun 12, 2013 4:21 PM

Closed

User not authorized error on ipad for WatchESPN app

Anytime I try to watch a video on my iPad, I get a user not authorized error, I'm using same credentials I use on my android phone and it works fine on that platform. I need help making it work on my iPad. I have logged in, logged out and log back in, uninstalled and reinstalled application. I called AT&T and they want to charge me $40 to help :smileyangry:

Responses

DavidCS

Community Support

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1.7K Messages

7 years ago

Hi 3cutiger,

I have been doing further research on it, and it appears that quite a few iPad users have been having this problem with all the providers. The best thread I could find that might help stated that if your iPad is jail-broken, something called xvcon will help with getting the app to work. Also, someone else found out that LandscapeVideos causes the WatchESPN app to not work. After he uninstalled it, it started working.

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
3cutiger

Teacher

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15 Messages

7 years ago

Well, glory be, it all the sudden started working.  Did notice that in the updates on the app page at the store, the last update dealt with Uverse issues, so maybe that is what it was?

Thanks so much for the advice.

DavidCS

Community Support

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1.7K Messages

7 years ago

Thanks for keeping us posted 3cutiger. This will probably save a lot of people with the same issue a lot of trouble.

If you encounter any issues with your service or equipment, I recommend checking out our Troubleshoot & Resolve solutions to help diagnose the issue.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

7 years ago

Doesn't work.

I'm Uverse Internet and Uverse TV Basic subscriber with no ESPN. Get the User Not Authorized Error on WatchESPN live games. Any help?

 

aviewer

Expert

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10.1K Messages

7 years ago

emartrock - If you have no ESPN TV, ESPN does not grant complete access to on-line viewing. There may be some programing available for free. Most requires an ESPN TV subscription. I have seen posts that say it requires U200.

Contributor

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2 Messages

7 years ago

I am receiving a "User not Authorized Error" when trying to watch a show on AMC on my laptop. I have logged in, but keep getting this error. I have uverse TV and internet. Any fix for this?

Contributor

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1 Message

7 years ago

I am having the same issues. "Not authorized user" I have read the comments on here and everything is what it is supposed to be. I have an iPad with the updated OS. I'm logged in, have the updated WatchESPN app, etc. Not sure what esle to do.

 

Jason

Contributor

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1 Message

6 years ago

I am still getting this same error.  It also occurs with FOX NOW and Golf Live Extra as well as the WatchESPN app.  I cannot log into any of these streaming providers and I have U-Verse U300.  Any help would be greatly appreciated.

 

When you click on the sign up now button it gives you a Registration not available at this time error.  When you actually log in using your AT&T credentials it gives you the please contact your provider error.

 

Any help?

Contributor

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1 Message

5 years ago

Need Help.  I have Uverse 300 with all ESPN channels.. Since my move I cannot access Watch ESPN on my computer via browser.

 

Thanks

mibrnsurg

Expert

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20.4K Messages

5 years ago


@jon9116 wrote:

Need Help.  I have Uverse 300 with all ESPN channels.. Since my move I cannot access Watch ESPN on my computer via browser.

 

Thanks


Click the ATT Customer Care link in my signature, send the PM, explain your Watch ESPN situation.

 

Include your name, account #, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply. Good luck 😉

 

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

Contributor

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2 Messages

5 years ago

I am a customer for the U450 package and have received a User not Authorized Error when logging into the WatchESPN web site. It automatically logs me in through the U-Verse Internet connection, I assume, without a prompt for a user ID or password.

 

I went through AT&T technical support but the agent told me it was not on AT&T's side, that it was indeed ESPN's fault...I somehow, find that conclusion illogical as if I am unauthorized then it has to be coming from AT&T's side, as AT&T is who my TV subscription comes through...just looking for some more input and any possible solutions to the problem.

aviewer

Expert

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10.1K Messages

5 years ago

I had the same problem & called ESPN cust svc & they said to do a password reset on the ESPN screen & it worked.

Contributor

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2 Messages

5 years ago

No go. Changed it twice, though it took me to the actual ESPN web site. Also tried changing the UVerse password.

Tutor

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4 Messages

5 years ago

Watch ESPN won't work
Error message, on any device, is "Unable to play video"
"You are not authorized to play this content. Please contact your provider."
It is a similar message when trying to stream on apps like FoxNow.
We have U-Verse TV, including ESPN, and Internet.
Please help us!