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Tutor

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3 Messages

Sat, Dec 15, 2018 10:46 PM

User Not Authorized Error On ESPN.com

I am receiving a "User Not Authorized Error" message when trying to watch a live event on ESPN.com.  I am a Uverse customer.  In researching this error, I followed the recommendations to clear my cookies, cache and history, which made no difference. 

 

The following screen grab popped up when hitting the back button on the "User Not Authorized Error" page.

 

 

Error detailsAn error occurred fulfulling the current request to https://zlp42999.vci.att.com/sps/authservice/authentication.
This error was caused by an internal/unexpected error on the invoked protocol module leading to the exception displayed below.
Please validate configuration of the executing protocol and environment.
This is not a problem with the SPS.

Responses

Brand User
ATTHelp

Administrator

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112.6K Messages

a year ago

Hello @sbstlmo,

We're here to help. Just to clarify, are you trying to view this content on the EPSN webpage, or through the EPSN app on a smart device?

In addition, have you tried accessing the content you want to watch via the U-verse app? This may prove to be more effective.

Please let us know if you need any further assistance!

Alexander, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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3 Messages

a year ago

I am trying to view it on my laptop with a Firefox browser. I'm not using either the Uverse or ESPN app. I went to
ESPN.com/watch/schedule.
Brand User
ATTHelp

Administrator

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112.6K Messages

a year ago

Hi, @sbstlmo.

At this time there is a known problem with 3rd party streaming using U-verse login credentials returning an authorization error. 

We recommend trying a different web browser, making sure your browser is up to date, and you can also uninstall and reinstall the browser to see if that may help clear the error. If it does not, then content can still be accessed through the U-verse App.

John, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Scholar

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86 Messages

a year ago

This needs to be fixed!  I pay AT&T too much money to not be able to log into my amazon fire stick, Xbox One, or Roku and not be able to watch a basketball game..... I keep getting the error " not authorized" or " this channel is not part of your tv package" I never had this problem before.  This is happening on a computer web browser as well as trying to use the espn app on steaming devices such as Roku, Fire stick, and xbox one.  Please fix this!

Tutor

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5 Messages

a year ago

This is happening on all of my apps and devices. 

Tutor

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3 Messages

a year ago

John,

When will this known problem be fixed?  What is AT & T doing to solve it?  I tried your suggestions and continue to have this problem.  I want to watch from my laptop; my phone is not an option.

 

Skip

Contributor

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1 Message

a year ago

Weeks here, thought I was being given the runaround. Glad I found this thread. I downgraded my Uverse TV plan in the interim. Uverse can not authenticate with all third party applications. FireTV, web, Android, iPhone. HBO, NBA League Pass, NFL Redzone, etc etc. 

 

The response by the "AT&T Community Specialist" above is worrisome. First, an acknowledgement of authentication service outage, then suggestions to "try other browsers" or reinstall your browser". 🤦🏻‍♂️Why lead the customer down a wild goose chase when it's clearly on the service provider's end? 

Tutor

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5 Messages

a year ago

Any updates on when this’ll be corrected would be appreciated. 

Explorer

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6 Messages

a year ago

I’ve had this same problem since December 7th, not being able to log into any 3rd party app with any device.  It has now been almost a month and all AT&T says is that they are aware of the problem and are working toward a solution.  An ETA of the fix has never been provided.

 

Finally, earlier this evening I subscribed to the free trial of YouTube TV.  The Watch ESPN app was able to authenticate my subscription to YouTube TV immediately and I was able to watch what I wanted with no problem.

 

My YouTube TV free trial expires in 4 days.  Is there any reason why I wouldn’t let it roll into a paid subscription and cancel my U-verse TV subscription?  I can’t think of any.

 

 

Teacher

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9 Messages

a year ago

This has been going on for WEEKS!? This is insane. I just switched back to Uverse 2 days ago and I am not thinking I made a terrible mistake. 

Contributor

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2 Messages

a year ago

Same error trying to authenticate with uverse on SYFY app on my tablet. This is such a bull from att. Of course they don't care with monopoly that they have  

Contributor

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2 Messages

a year ago

Any update from att???

Teacher

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11 Messages

a year ago

Having the same problem. I’m a new customer still within my 14 day window to cancel services. They keep promising that they’ll have it fixed before I cancel but I don’t trust it. Did you ever get yours fixed? This just isn’t right. 

Tutor

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5 Messages

a year ago

Good morning. My subscription started to work again this week on the WatchESPN app. I decided to try again. I signed out of At&T and back in. I’d done this many times before but it worked this time. So I guess my I’d has been repaired.

Anthony

Contributor

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1 Message

a year ago

For anyone still having this issue, I was able to resolve it by going to att.com and logging in with my regular credentials.  When I use the apps now, the authentication appears to work.  Not sure yet if you will have to stay logged in in the background for it to continue working.  Hope that helps.

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