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Tutor
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3 Messages
TV apps not working with uverse
Hello,
I cannot watch my Showtime Anytime or NBC Sports apps on my xBox 360, iPhone, or iPad Air.
When I try to watch something on any of these apps on any of these platforms, I get an error message that says I do not have a Uverse subscription. But I do! On ShowtimeAnytime.com, for example, it won't even let me login to my SHowtime account (which I've created before). Instead, it gives me the error message that my Uverse account does not have a Showtime subscription. But I do!!!!
This has been happening for several weeks and I am very frustrated.
I cannot watch my Showtime Anytime or NBC Sports apps on my xBox 360, iPhone, or iPad Air.
When I try to watch something on any of these apps on any of these platforms, I get an error message that says I do not have a Uverse subscription. But I do! On ShowtimeAnytime.com, for example, it won't even let me login to my SHowtime account (which I've created before). Instead, it gives me the error message that my Uverse account does not have a Showtime subscription. But I do!!!!
This has been happening for several weeks and I am very frustrated.
Responses
bfspring71
Contributor
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1 Message
4 years ago
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BFayeee
Contributor
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1 Message
4 years ago
I had that happen too... It's because Freeform isn't part of your TV subscription. Makes lots of sense... I know!
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BryanT77
Contributor
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1 Message
4 years ago
So it is my understanding that basically ATT doesn't want us to use the TV Apps through AppleTV but instead wants us to use the ATT U-Verse App? Ive tried logging into several TV apps on my AppleTV and have gotten an error code almost everytime. I have tried logging out and logging back in, unistalling the app, and some other things and nothing has worked. Is this assumption correct?
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Janiceolee
Contributor
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1 Message
4 years ago
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dsukholutsky
Contributor
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1 Message
4 years ago
I'm unable to watch Olympics coverage on the NBC Sports app. The website authorization process confirms I have access to NBC but the app displays Authorization errors on Apple TV. However, the NBC Sports app works fine on the iPad.
I have tried all suggestions in this thread (signing out and signing back in, deleting the app, restarting Apple TV, reseting Apple TV, and calling Uverse technical support - they blamed the app).
I have also send a message to the support account with my account number and information - No response.
Please advise.
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Amberm568
Contributor
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1 Message
4 years ago
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sunflowerchild1
Contributor
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1 Message
4 years ago
I'm having the same issue. Please help.
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Judge2781
Contributor
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1 Message
3 years ago
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stev1bp`
Contributor
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2 Messages
3 years ago
Still an issue. All of my TV apps say I'm not a subscriber. I've sent a PM, we will see what happens.
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Minwade
Contributor
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1 Message
3 years ago
I am having this same issue with every app. Has anyone gotten it resolved????
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Aggieguy1115
Contributor
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2 Messages
3 years ago
This is not a solution.
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Aggieguy1115
Contributor
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2 Messages
3 years ago
I'm having the exact same problem. Moved to a new address and now none of my 3rd party apps/websites work. I can't login as a subscriber.
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JefferMC
ACE - Expert
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17.6K Messages
3 years ago
Apparently they still haven't fixed this ancient problem; when you move some databases get out of sync and the online apps cannot authenticate you. Send a Private Message to @ATTU-verseCare and let them know about your situation, along with your U-verse account number and the best way and time to contact you. They can get the authentication databases back in sync.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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av2600
Contributor
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1 Message
3 years ago
i have the same issue. PM'd the address in the post above and hopefully will get a resolution soon. Spent two hours last week with customer service trying to get this resolved 😞
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Faluzure
Voyager
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3 Messages
3 years ago
For those wondering, this is exactly it. Not sure if it's the same with DirecTV but I had AT&T U-verse over AT&T FIber before. Everything worked without a hitch. I then swapped to Xfinity due to me moving to a residence with no AT&T Fiber/U-verse availability. Just recently, AT&T FIber made it's way to my residence and I switched back. I ran into the dreaded Cable Provider App "unauthorized"/"not subscribed" message across various apps (ESPN, Disney, HBO, etc).
I did what JefferMC recommended and after 4 transfers to the right department, they acknowledged the database had to be updated with my AT&T login.
So keep in mind 3 things:
1) Your login is the one ending in att.net (or whatever account you have with AT&T). You can create this when first sign into your MyATT login and then go to your U-verse account.
2) It is a database-related issue (if you can't sign in).
3) The department you go to depends on the medium in which you're receiving U-verse. U-verse over AT&T FIber is a separate department than U-verse over DSL.
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