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2.4K Messages

Wed, Nov 1, 2017 7:51 PM

Streaming, guide info and DVR management no longer available via website

Streaming is available on the U-verse app for iOS, Android and Amazon devices.  Watch your favorite shows virtually anywhere, anytime, manage your DVR and use the app  as a remote control.* More info

*Requires qualifying device and data connection.  Access to content varies by device, TV plan, and viewing location.  Data charges my apply.

 

Download the U-verse app today for your iOS, Android or Amazon devices.   

IOS (iTunes App Store)

Android (Google Play)

Amazon Fire tablet (Amazon App Store)

Amazon Fire TV (Amazon App Store)

 

Just sign in with your U-verse account credentials and start streaming!  Don't have a myAT&T sign in? Register today.

 

Channel Guide information can be found on the app as well.

 

AT&T wireless postpaid customers can stream data free TV with the U-verse App. Get details about streaming TV on your devices using the app. Find out more about data free streaming on our support site.

 

DATA FREE TV: Residential U-verse TV customers and select wireless customers only. Available only in the U.S. (excludes Puerto Rico and U.S. Virgin Islands). Streaming does not count against your data allotments. Exclusions:  App download may incur data usage/charges. Advertisements and non-streaming app activity may incur data usage. Not available on streaming through  select connected vehicles, prepaid, or to corporate responsibility users lines with a custom access point name.  Eligible Wireless: Requires postpaid data service on eligible device. Must not have data block on line.  AT&T wireless usage subject to AT&T’ service terms, conditions, restrictions, and network management practices, including speed reduction. Streaming may not work at reduced speeds. Eligible U-verse:  Content may vary by TV package and viewing location.  All functions and programming subject to change at any time. Offer subject to change and may be discontinued at any time. Click here for a list of eligible devices (sold separately).

 

David, AT&T Community Specialist

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For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Responses

Teacher

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10 Messages

3 years ago

If you use the dedicated provider sites like MSNBC.com for example, we are charged against our bandwidth limits.

If we don't have a PC streaming method on November 1st, I will start fighting with AT&T over my pending cancellation. I came to ATT over internet reliability issues I had with Xfinity.  since day 1 I have believed that uverse software and programming sucks.  I stream via my  2nd PC in my home office during most work periods. I'm not willing to give this up. yes, I use a windows tablet too

JefferMC

ACE - Expert

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17.3K Messages

3 years ago


@Stuarts wrote:

If you use the dedicated provider sites like MSNBC.com for example, we are charged against our bandwidth limits.


And you don't think the UVERSE.COM streaming counts against your limits?  If that was your thinking, think again. But I'm unclear about which bandwidth limit you're talking about.  If you mean your physical U-verse connection limit (whatever that may be), either way it consumes bandwidth.  If you mean your monthly transfer allotment under U-verse, then forget that, because having U-verse TV (or DIRECTV) grants you unlimited usage of your High Speed Internet each month.  If you're talking about your Wireless Data, then UVERSE.COM is regular internet traffic and counts like any other.  If you're using the Phone App, then it wouldn't, but the phone APP isn't going away.

 

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gr8sho

ACE - Professor

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2.1K Messages

3 years ago

Yeah, so on this point of data usage, I don't ever recall seeing any messages on the browser side to indicate video traffic through that path wouldn't count against data caps the same way the rule applies to say an iOS device and using the Uverse app.  Which surely brings up a point about how important it is to not have the 1TB data cap on Uverse or any ISP connection for that matter.  Already in this billing period my usage is 1.5TB and the only explanation I can think of is I'm streaming more video over my FireTVs.

About using the individual channel apps in lieu of Uverse, sure that's an option.  But if you've ever tried doing that on a regular basis, you will be terribly frustrated by the constant authentication challenges even when you're on your own home network because of lack of single sign on.  The hits me on iOS, FireOS, etc.  

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JefferMC

ACE - Expert

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17.3K Messages

3 years ago


@gr8sho wrote:

Yeah, so on this point of data usage, I don't ever recall seeing any messages on the browser side to indicate video traffic through that path wouldn't count against data caps the same way the rule applies to say an iOS device and using the Uverse app.  Which surely brings up a point about how important it is to not have the 1TB data cap on Uverse or any ISP connection for that matter.  Already in this billing period my usage is 1.5TB and the only explanation I can think of is I'm streaming more video over my FireTVs.

About using the individual channel apps in lieu of Uverse, sure that's an option.  But if you've ever tried doing that on a regular basis, you will be terribly frustrated by the constant authentication challenges even when you're on your own home network because of lack of single sign on.  The hits me on iOS, FireOS, etc.  


Again, to use the Uverse.com site to stream, you must have U-verse TV.  If you have U-verse TV, then you shouldn't have any limit (i.e. the 1TB cap is waived for customers with U-verse TV or DIRECTV). Using the U-verse App on iOS on your Wi-Fi would be the same situation.  Using the U-verse App on your iOS device on the AT&T Carrier network would have the utilization credited back (if you don't have an "unlimited" plan where this doesn't matter anyway).

 

 

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gr8sho

ACE - Professor

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2.1K Messages

3 years ago

It's been a while since I thought about this topic. Thanks. 

 

Still prefer using a dedicated UI for the TV service with Windows. 

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JefferMC

ACE - Expert

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17.3K Messages

3 years ago


@gr8sho wrote:

...

Still prefer using a dedicated UI for the TV service with Windows. 


Don't blame you there.  However, apparently the decision has been made that they no longer wish to spend their efforts in maintaining that web interface.  There are Android emulators that run on Windows, sounds to me like it would be a poor experience, but I know some have tried it.

 

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gr8sho

ACE - Professor

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2.1K Messages

3 years ago

To the extent this becomes an issue to use the streaming service on Windows, will have to make a call. 

I use Amazon Prime often on my ultrabook, and even though there isn't a UWS app for it, I can still use Chrome effectively to watch shows/movies.  The equivalent situation then would be to set aside tabs or shortcuts for each broadcaster, NBCSN, WatchESPN, CNN, HBO and so on, which requires a bit more effort.  In the case of Apple iOS, they have tried to build an aggregator function but it does require linking each channel app and then there's that whole authentication and entitlement bugaboo.  Perhaps Microsoft will have to build something similar. 

Directv Now is yet another option, however my first experience with the nascent service wasn't all that good.

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mpw101

Scholar

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134 Messages

3 years ago

I posted about this also on or about September 30.  At first there were a lot of views but no replies.  Now the post has completely disappeared.  It is not in my subscriptions and I cannot find it in any forum.  I think I posted in an internet forum because the topic was about viewing in a browser on a desktop computer but I am not sure.  My post had a similar subject heading about "Streaming in the browser to end after October" in the banner across the Guide and I pointed out that the apps they suggested were all for devices I do not own.  I have only a desk top and a lap top.

I also noted that I chatted with someone in AT&T support who said it was the networks fault or something and AT&T was trying to resolve it.  AT&T seems to be saying that it was not their idea to take streaming through a browser away.  I was trying to get more info.  Not only did I not get more info but my question has been wiped out of all forums and I don't know why.  That has never happened before.

Mentor

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38 Messages

3 years ago

I don't understand why this topic isn't lighting up the forums!  Do that many people really watch their TV shows on a tiny hand-held screen?  I have an awesome set of headphones for my laptop and a high-end monitor.  The "TV experience" rivals most big screen TVs.  If this really is a "network thing", then by golly, what needs to be done to resolve the "network thing"?   I'm going to wander on over to Comcast and Verizon's websites to see if they still offer TV shows "in the browser".  I have no intention of watching U-verse TV on a hand-held device. 

_xyzzy_

ACE - Expert

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15K Messages

3 years ago

Probably no one is posting to this thread because of this other similar thread.

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my thoughts

Employee

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15.5K Messages

3 years ago

I thought Uverse TV in the home was designed to be watched on a TV using a Uverse receiver.....

Get a receiver and if your device has a HDMI port use it as the tv.

 

Considering most streaming is using apps... Netflix (100 million subscribers global) Amazon Prime (estimate 55 million) Hulu (12-15 million), etc the Uverse app is the logical progression and moves in the direction of DirecTv Now.

 

Question... What will Disney, Fox, Comcast and ATT all have in common with approval of Time Warner Media sale?

 

Answer.... They all will be partners in ownership of Hulu. TW Media owns 10% of Hulu which will be acquired by ATT as the company transforms to a media content company. 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Mentor

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38 Messages

3 years ago

 The whole POINT of watching on my laptop hooked up to a high-def monitor is to watch in a room that does NOT have a TV.  I want to watch using the browser on my Windows laptop with my awesome headphones and on a large screen in my home office while my husband watches his shows in the family room on the TV - at the same time!  I don't want to wait for him to be done watching his shows and I sure don't want to be sent to the bedroom to watch back there.  

 

Folks like us use the browser-based U-verse for a reason - it is GREAT!

_xyzzy_

ACE - Expert

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15K Messages

3 years ago

You could always add an ATT wireless receiver ($10/month) connected to your second tv.  It communicates with your dvr.  Then each of you can watch what you want or record what you want to view it when you want.

 

 

Never mind.  You don't have the tv.  Misread it. Man Surprised

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Contributor

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1 Message

3 years ago

Absolutely agree! I've been streaming on my desktop for almost a year that I've had UVerse and seldom watch on television.  I doubt seriously it's a "network" issue as I also watch Amazon Prime exclusively on my desktop and it doesn't seem to be an "issue" for them.  I've been disappointed w/UVerse OnDemand anyway as their service does not near match what I experienced with Charter Communications and their effortless online streaming through the browser, and if browser streaming is indeed coming to an end, it will be time to return to Charter with their no hassle, less expensive service.  

Contributor

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2 Messages

3 years ago

Well my Local cable company can do this. So I guess that is what I will be switching to.

 

"If you subscribe to (Local Cable) TV, you can live stream your entire channel lineups and (Local Cable) On Demand libraries on mobile devices or computers via the (Local Cable) Stream app and (Local Cable) Stream portal while connected to your in-home (Local Cable) network. While out of the home, you can still live stream portions of your channel lineup and (Local Cable) On Demand library."

 

This was one of the things that AT&T could have done better, but to get rid of it all together on PC/Mac is just unacceptable. I get that they are trying to PUSH people to Direct TV - I just will not be installing a Dish. So my only option is to switch Providers. AT&T was/is not perfect, but this is the just one more thing to drive me away from AT&T..

 

I can see why more and more people are just cutting the cord and doing without.

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