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Community Support

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2.5K Messages

Wed, Nov 1, 2017 7:51 PM

Streaming, guide info and DVR management no longer available via website

Streaming is available on the U-verse app for iOS, Android and Amazon devices.  Watch your favorite shows virtually anywhere, anytime, manage your DVR and use the app  as a remote control.* More info

*Requires qualifying device and data connection.  Access to content varies by device, TV plan, and viewing location.  Data charges my apply.

 

Download the U-verse app today for your iOS, Android or Amazon devices.   

IOS (iTunes App Store)

Android (Google Play)

Amazon Fire tablet (Amazon App Store)

Amazon Fire TV (Amazon App Store)

 

Just sign in with your U-verse account credentials and start streaming!  Don't have a myAT&T sign in? Register today.

 

Channel Guide information can be found on the app as well.

 

AT&T wireless postpaid customers can stream data free TV with the U-verse App. Get details about streaming TV on your devices using the app. Find out more about data free streaming on our support site.

 

DATA FREE TV: Residential U-verse TV customers and select wireless customers only. Available only in the U.S. (excludes Puerto Rico and U.S. Virgin Islands). Streaming does not count against your data allotments. Exclusions:  App download may incur data usage/charges. Advertisements and non-streaming app activity may incur data usage. Not available on streaming through  select connected vehicles, prepaid, or to corporate responsibility users lines with a custom access point name.  Eligible Wireless: Requires postpaid data service on eligible device. Must not have data block on line.  AT&T wireless usage subject to AT&T’ service terms, conditions, restrictions, and network management practices, including speed reduction. Streaming may not work at reduced speeds. Eligible U-verse:  Content may vary by TV package and viewing location.  All functions and programming subject to change at any time. Offer subject to change and may be discontinued at any time. Click here for a list of eligible devices (sold separately).

 

David, AT&T Community Specialist

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For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Responses

ACE - Expert

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15.8K Messages

3 years ago

While we cannot completely discount any rumors about the future of Uverse, please bear in mind that most of the time that information is coming from DirecTV reps and sometimes even Dish or competing cable companies.

 

The chatter of AT&T abandoning Uverse has been going on for YEARS.  Will this information eventually be accurate?  Maybe but I'm not jumping ship until someone pushes me off the boat.

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Mentor

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11 Messages

3 years ago

Thank you. Yes I now realize that Direct TV is behind this all. I live in a condo and we are not allowed to have any dish type object on building. And I support their decision completely. I guess I will also be looking for a new provider. Thank you.

zendapne

Mentor

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8 Messages

3 years ago

 I agree with other people in saying that the information "passed along" by the DirectTV rep was just a salesman trying to make a sale. I think that if we REALLY want to have AT&T hear the voices of their unhappy customers then we should write/email/call our respective congressmen and tell them that we OPPOSE the pending AT&T / Time Warner merger. The Department of Justice is currently suing to block AT&T's $85.4 BILLION  (yes, BILLION) bid to acquire Time Warner. That's all we need, a large monopoly that doesn't care about its own customer base having control over HBO, Warner Bros, and other major franchises which would then have an affect on people using other cable and satellite companies.

 

Contributor

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3 Messages

3 years ago

what has happened to the online channels guide hat used to be at http://uverseonline.att.net/  where I can schedule my dvr????????????

_xyzzy_

Expert

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15K Messages

3 years ago

The att app is now the only way to manage your dvr.  Look here.  If you want to complain about this post to one of the many other threads that beat you to it! Man Frustrated Man Happy

ACE - Expert

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15.8K Messages

3 years ago

I believe that the online DVR controls were removed Nov. 1.

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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1 Message

3 years ago

I will never go to directTV, did that once and I will never switch to that.  My uverse for the most part is ok, but if they continue to take away services or neglect the overall service I have other non-ATT choices available that are much better than an ugly dish!  I think ATT better start to notice this because when they loose their uverse customers it will hit the bottom line big-time.  Especially when you take those of us who travel and want access to our cable on the go on more than a mobile phone.  I am currently on vacation with TV's that mirror, roku etc.  Who is offering the ability to port the cable to a smart TV ... Spectrum.  That is who ATT will loose to if they don't wake up.  I know switching has crossed my mind just for that not even counting I know I could save money!

Brand User
ATTHelp

Community Support

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137K Messages

3 years ago

Hello @mmazmm!


Being unable to schedule your DVR is certainly inconvenient. I am happy to help!


I see you have already sent us a private message, so please be on the lookout as I will be responding to it as well.


Thank you! Have a great day!


Jenn, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Teacher

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1 Message

3 years ago

I'm bloody furious!  We have a house full of geeks, and we all have computers connected to big monitors.  That includes our main home theater with 102" projector, 7.1 surround sound, and lazy boy recliners with bass kickers.  We just signed up for Uverse a couple of days ago and it was installed today.  WE MADE IT VERY VERY CLEAR THAT WE INTENDED TO WATCH UVERSE ON OUR COMPUTERS!  The installer just left a couple of hours ago.  Now come to find out it won't work?!?!?!?!  Why the heck would I want to watch TV on a 4" screen I have to hold up to my face with my hand, when I could (in theory) kick back in a recliner and watch it on giant projection screen?  Every other TV provider (Comcast, DirectTV, Dish, Time-Warner, ...) allows you to watch on a computer.  But not UVerse - What The $#@&?(expletive)  I'll be calling AT&T in the morning to tell them where they can stick their new equipment they just installed.

Tutor

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5 Messages

3 years ago

Doctor Wizard I feel your pain, we've all been screwed.

 

Mentor

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11 Messages

3 years ago

I commiserate.

This all happened in October/Nov. THey gave us loyal customers 30 days without REALLY telling us clearly what would happen. I spent nearly a week trying to get the movie/tv menu back to watch again on my computer because I couldn't believe I would not be able to view TV on my computer AND have to PAY the same amount as I had been paying for years X!X!@#!@#&$!!!!! I live in a condo so even if I wanted to I cannot have Direct TV. I don't want to. I can get some TV, news, local stuff....I will have to go back to Comcast. EXTREMELY UPSET, FRUSTRATED. How can they get away with charging the same after they take away a part of one's service?

 

 

 

Teacher

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4 Messages

3 years ago

To all AT&T customer care personnel, decision-makers, and anyone who truly cares about the customers,

 

Please do us all a favor and actually read what we are saying , in these forums and get the message to all your decision makers.  I will put it as simply as I can in case there was any confusion.

 

There are many subscribers who relied on the ability to watch U-Verse programming via their computers, NOT a mobile device, for various reasons.  Many of us who travel encountered this right away.  We are not pleased!  Your "business decision" to remove the web access to programming/recordings had a significant negative impact on a large number of your customer base and you risk losing many of us to your competitors. 

 

 

You keep professing a dedication to enhancing the customer experience, yet you take away a very useful and used aspect of our service.  Please explain how that makes sense, because I just do not see the logic.  Again, you need to read all the comments on this topic to truly appreciate the effects on the customer.

 

Also, stop replying with the same canned answers.  We all know about the ability to watch U-Verse on mobile devices.  Bottom line: We do not want to be forced to watch something on a tiny screen. 

 

 

Tutor

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5 Messages

3 years ago

Very well said.  Although, like with all the other comments, yours too will fall on deaf ears.

Teacher

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4 Messages

3 years ago

You may be right, but I cannot leave these this unsaid.

Mentor

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11 Messages

3 years ago

Well said. Unfortunately the only way to be heard now, is to switch carriers. It has been too long that we to be held hostage, paying for a service that was taken from us. As another comment falls on deaf ears.

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