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Tutor

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2 Messages

Wed, Nov 27, 2019 7:30 PM

Santa Tracker - Uverse - 2019

Where is Santa Tracker this season? Will it be available for the Uverse members this year? 

Responses

Accepted Solution

Tutor

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1 Message

a year ago

Just called customer support about this and sadly they said Santa Tracker is only available for DirectTV members this year. Very disappointing.

Accepted Solution

skeeterintexas

ACE - Expert

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16.2K Messages

a year ago

Santa Tracker has not been around forever so what did everyone do BEFORE it was available?

 

....and because I'm nice:

NORAD Santa Tracker 

GOOGLE Santa Tracker 

Where is Santa?

iSpot Santa Tracker  

 

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

a year ago

We’ve always enjoyed the Santa Tracker-our grand kids absolutely love the games, songs, etc. We discovered that it’s available on Direct TV, so I called to find out when it would be on Uverse this year and was told that its only available for Direct TV customers now. No reason was given. This is very disappointing, if true. Could someone from ATT please respond? I was unable to find any other contact info. 

ACE - Expert

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16.2K Messages

a year ago

These are customer-to-customer forums so the chance than anyone one from AT&T will see it is slim to none.

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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2 Messages

a year ago

Thanks for the reply. We called and received the same information. My kids were crushed. Very sad! Both providers have the same owner, they did the same thing for NFL Redzone, feels like they want to push us to Dorect TV! 😞

Tutor

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5 Messages

a year ago

I called customer support about this and was told that AT&T decided to NOT offer the Santa Tracker to kids that have AT&T Uverse.  Is AT&T so heartless and greedy, that they are taking Santa away from our kids.  Everyone needs to call and voice their opinion and disappointment in AT&T management.

Tutor

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5 Messages

a year ago

AT&T doesn't care about our kids being disappointed this Christmas.  I'm going to see if Spectrum has Santa tracker this year.

Tutor

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5 Messages

a year ago

Why is AT&T taking Santa Tracker away from my grandkids this year?  I was told that management decided to deny the kids access to Santa tracker if they have uverse. What has this company come to. Profits over Christmas.

Constructive

Employee

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15.8K Messages

a year ago

  

@skeeterintexas sound familiar? that very last sentence looks extremely familiar

@LSJchasthis is new to me

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

ACE - Expert

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16.2K Messages

a year ago

And we thought people got their panties in a wad when Hallmark went MIA.

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Professor

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3.8K Messages

a year ago

One thing I know Spectrum has is a fee for each receiver plus an additional fee (each time) if those are DVRs. I think if you save a show on one TV, you cannot watch it on another TV.

 

Is that really worth something which you'll only have on your TV for a few days?

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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4 Messages

a year ago

My kids and I were highly disappointed to see that Santa Tracker is no longer available to U-Verse consumers only Direct TV consumers as of 2019.  Please inform me as to why this has changed? This was not a great idea especially considering that they are owned by the same company, we look forward to playing the games and singing the songs every year.  Is there any hope of U-Verse consumers getting the app back????

Tutor

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7 Messages

a year ago

Wow, just one more thing to go to another company or cut the cord entirely.  Last year ATT gave me a wireless receiver and ran a Cat5E to my room.  Switched the main receiver from living room to bedroom and then wireless now to wireless receiver in living room.  Now the main tv is glitching almost every other day and freezes.  Every move this company makes seems to worsen my experience.  Probably should sell off my ATT holdings as well.  Made a good run from 31 up to 37.

Tutor

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5 Messages

a year ago

Who do we contact about getting Santa Tracker on Uverse?

Constructive

Employee

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15.8K Messages

a year ago

@LSJchastheres nobody to contact they removed it they arent going to add it back.

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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