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J

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4 Messages

Sun, Aug 9, 2020 9:21 PM

QP1005 error when trying to mirror screen

I get an error message stating: “playback not allowed on jailbroken devices (QP1005)” when trying to mirror screen and watch live tv shows on my tv from the my U-verse app on my iPad. I am able to watch live tv in app on iPad but get error message when I try to mirror the screen. Any resolution for this?

 

Running iOS 13.6 (not a beta version)

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ATTHelp

Community Support

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133.9K Messages

2 months ago

Thank you for reaching out in our Community Forums, @JD_Kidd

 

At this time, the app is functioning normally.  It does not allow mirroring from a mobile device to a television. 

 

If you do not have a Uverse receiver on this TV or if you are away from home, we do have a Uverse App available through Amazon Fire TV devices, including the Amazon Fire Stick.

 

This is another great way to take your services with you when you’re away from home.

 

Let us know if you have any other questions,

 

Meaghan, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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4 Messages

2 months ago

Has this stumped the entire community?

New Member

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4 Messages

2 months ago

Thanks for the reply Meaghan.  You might want to update the error code for this situation to state something similar to what you explained instead of craziness about a jailbroken device.  Would have saved me a lot of time and heartache. LOL...

Brand User
ATTHelp

Community Support

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133.9K Messages

2 months ago

Good to hear from you, @JD_Kidd!

 

Thank you for taking the time to reply and mark a comment as an accepted resolution. This will really help out the community going forward.

 

That is also a great idea to look into updating the error code; we will start working on that right away.

 

We appreciate you being part of AT&T and our Community Forums,

 

Meaghan, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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