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Thu, May 9, 2019 2:15 PM

Parental Controls on HBO app when logged into U-Verse

Hi! So, I have a U-Verse sign-in that stems from my dad’s cable in order for me to sign into apps like HBO GO. I got onto this app this morning, and it says that my parent account has set up parental controls for shows above TV-14. My dad didn’t do this, and he wants to know what he has to do to change it or even just take the parental controls off of my account completely. Thanks!


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Brand User

Community Support


140K Messages

2 years ago

Thanks for reaching us @kaitlynnicholej,


We can assist you with turning off the Parental Lock feature.


You can change parental controls for HBO GO within the app, we'll walk you through the steps.

  • Open the HBO GO app and sign in, be sure the primary account holder does this (sub-accounts can't set parental controls)
  • Tap the Menu button (in the upper-left), and then tap Settings>Parental Controls.
  • Enter the PIN
  • Tap the TV or Movies rating that you want to change for each account individually.

Let us know if these steps work!




Denise, AT&T Community Specialist

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