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Thu, May 16, 2019 7:41 PM
Uverse Digital TV is fine. Is this an app issue?
2 months ago
2 years ago
Hi, @lmz100984.We'd love to help with your Stingray Music app! In order to access the Stingray Music app on your television, you'll need to have an AT&T Internet package with at least 1.5 mbps. If you have an AT&T Internet package, let us know what error you're getting, or what happens when you try to access the app, so we can troubleshoot with you.John, AT&T Community Specialist
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Paying nearly $200 a month and keep getting channels dropped and now Stingray quit.
Customer service number is useless circus of recordings.
Why is service in 2019 worse than it was in 1990?
a year ago
I have tried to access Stingray thru my Android App and I have AT&T Uverse at home. The app error says "we seem to have lost the network connections, check your internet and try again". Well I have internet connection and I have sent an email to musicsupport to no avail. I have uninstalled and reinstalled, still not connecting. I can see a grayed out video playing in the background of my screen. Looks like people exercising. But app never connects.
AT&T U-verse the only service that requires an internet connection for music. Spectrum didn't require it DirecTV Genie require it as long as I had and it's a connection which I do just not those poor service at get some AT&T I could not survive on 18 megabytes per second a family of five so I am paying for a service I'm not getting it's time to go back to Spectrum
ACE - Professor
If something is wrong with your internet connection, call 800-288-2020 and ask for technical support.
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