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Contributor

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1 Message

Thu, May 16, 2019 7:41 PM

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My Stingray is not working.

Uverse Digital TV is fine.  Is this an app issue?

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Brand User
ATTHelp

Community Support

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144.6K Messages

2 years ago

Hi, @lmz100984.

We'd love to help with your Stingray Music app! In order to access the Stingray Music app on your television, you'll need to have an AT&T Internet package with at least 1.5 mbps.

If you have an AT&T Internet package, let us know what error you're getting, or what happens when you try to access the app, so we can troubleshoot with you.

John, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

2 years ago

Paying nearly $200 a month and keep getting channels dropped and now Stingray quit.

What the..?

Customer service number is useless circus of recordings.

Why is service in 2019 worse than it was in 1990?

Contributor

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1 Message

a year ago

I have tried to access Stingray thru my Android App and I have AT&T Uverse at home.  The app error says "we seem to have lost the network connections, check your internet and try again".  Well I have internet connection and I have sent an email to musicsupport to no avail.  I have uninstalled and reinstalled, still not connecting.  I can see a grayed out video playing in the background of my screen.  Looks like people exercising.  But app never connects. 

New Member

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1 Message

2 months ago

AT&T U-verse the only service that requires an internet connection for music. Spectrum didn't require it DirecTV Genie require it as long as I had and it's a connection which I do just not those poor service at get some AT&T I could not survive on 18 megabytes per second a family of five so I am paying for a service I'm not getting it's time to go back to Spectrum

ACE - Professor

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4.2K Messages

2 months ago

If something is wrong with your internet connection, call 800-288-2020 and ask for technical support.

Please don't respond to old threads, 

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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