For the latest on our response to Coronavirus (COVID-19), click here.
Moto G7 Power as a U-verse remote
I'm having trouble getting my Motorola Moto G7 Power to connect to my U-verse DVR with the AT&T U-verse app. All of our other phones in the house will connect, but not this one. I've checked to make sure the DVR is in the default connection mode to allow any device on the network to connect, and I've made sure my phone is connected to our Uverse wifi. But when I try the connection process (click remote in the app, then click connect, then click next), I get one of two different error messages. One says "there has been an issue communicating with the U-verse receiver. Please check to make sure you are on your U-verse Wi-Fi." It goes on to suggest restarting the DVR and gateway which I've tried and, as a last resort, points me to the pairing instructions in the AT&T on-line knowledgebase. The other error simply says "Receiver discovery failed." It's somewhat random as to when I get one error or the other. But I always get one or the other.
Has anyone successfully paired this model phone with their U-verse DVR? Any suggestions as to what else I can try. I should also mention that I've tried uninstalling and re-installing the app on my phone.
Thanks for any suggestions.